Manager, Business Operations

Your Impact

At Pearce, the Manager, Business Operations serves as the operational and analytical engine for the business, providing executive leadership with a unified view of operational performance across revenue, cost, demand, and capacity. Reporting to the VP of Business Enablement, this role transforms fragmented operational and financial data into actionable insights, enabling leadership to make informed decisions that drive growth, improve operational efficiency, and maximize profitability.

As a strategic partner to Operations, Finance, Accounting, Fleet, and IT, you will build "one version of the truth" for the business through forecasting, performance management, and operational analytics. You will proactively identify opportunities to grow the business, optimize costs, mitigate operational risks, and improve execution before issues impact financial results. In addition, you will lead a team of analysts while developing scalable reporting, forecasting, and planning capabilities that support executive decision-making across the organization.

Core Responsibilities

• Serve as the primary business operations partner to Operations leadership, providing data-driven recommendations that influence strategic and operational decisions.
• Consolidate revenue, cost, demand, capacity, and headcount data into a comprehensive view of business performance, establishing a single source of truth across Operations and Finance.
• Identify leading indicators, operational trends, risks, and growth opportunities before they materially impact financial performance.
• Deliver executive insights that identify where the business should grow, where costs should be optimized, and where operational inefficiencies should be addressed.
• Own the end-to-end operational forecasting process, including demand planning, revenue forecasting, labor and material costs, fleet utilization, vendor spend, workforce planning, and capacity management.
• Develop rolling forecasts, scenario models, and capacity plans that align operational execution with financial expectations.
• Define, maintain, and continuously improve operational and financial KPIs, including revenue execution, backlog, margin performance, technician productivity, forecast accuracy, and capacity utilization.
• Build executive dashboards, operational scorecards, and standardized reporting that provide visibility into business performance and support informed decision-making.
• Lead Monthly Business Reviews (MBRs), quarterly performance reviews, and executive reporting by presenting business performance, root cause analysis, key risks, opportunities, and actionable recommendations.
• Partner closely with Finance, Accounting, Fleet, IT, and Data teams to ensure reporting consistency, data integrity, and alignment across systems and business processes.
• Collaborate with IT and Data teams to develop scalable reporting infrastructure, improve data quality, automate reporting, and expand business intelligence capabilities using tools such as Power BI.
• Identify pricing leakage, cost reduction opportunities, demand and capacity misalignment, and operational improvement initiatives that increase efficiency and profitability.
• Lead and develop a high-performing team of analysts responsible for revenue analytics, cost analytics, demand planning, workforce planning, and asset planning.
• Coach team members to evolve beyond reporting by developing analytical thinking, business acumen, and ownership of strategic recommendations.
• Establish governance, reporting standards, forecasting disciplines, and scalable business processes that improve visibility, accountability, and operational execution.

Core Experience

• Bachelor's degree in Business Administration, Finance, Operations Management, Analytics, Engineering, or a related field, or an equivalent combination of education and experience.
• 7+ years of progressive experience in business operations, operational planning, business analytics, finance, strategy, or a related analytical leadership role.
• 3+ years of experience leading business analysts, operational planning teams, or business operations functions.
• Demonstrated experience integrating operational and financial data into executive-level reporting, forecasting, and strategic recommendations.
• Strong understanding of operational drivers including revenue, demand, labor, fleet, materials, capacity planning, and cost management, with the ability to connect operational performance to financial outcomes.
• Experience developing operational forecasts, financial models, scenario planning, variance analysis, and performance management processes.
• Advanced analytical skills with expertise in Excel, Power BI (or similar BI platforms), data modeling, dashboard development, and KPI reporting.
• Experience partnering cross-functionally with Finance, Accounting, Operations, Fleet, IT, and executive leadership.
• Excellent communication and executive presentation skills with the ability to simplify complex information into actionable business recommendations.
• Proven ability to influence decision-making, challenge assumptions, and drive alignment across cross-functional stakeholders.
• Demonstrated success leading continuous improvement initiatives, process optimization, reporting automation, and operational governance.
• Experience within telecommunications, utilities, energy, construction, industrial services, or another field service environment is strongly preferred.
• Experience with ERP systems and enterprise planning/reporting platforms is strongly preferred.
• MBA, Lean Six Sigma, PMP, or similar business or operational certifications are a plus.