Business Operations Admin

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: The Business Operations Admin will provide critical operational and administrative support that enables seamless business operations across a dispersed workforce of 500+ employees. As the Business Operations Admin, you'll own key operational workflows, manage technology platforms, and deliver strategic support that directly impacts leadership effectiveness and employee experience. You'll manage end-to-end onboarding and offboarding processes using automated workflows, administer SharePoint sites across multiple levels, and create Smartsheet solutions that anticipate downstream operational needs. Working in a fast-paced, remote environment, you'll provide ad hoc administrative support to the Account Senior Leadership Team including calendar coordination, meeting scheduling, and travel arrangements, while also coordinating special account initiatives, engagement activities, and client-led functions. The ideal candidate will demonstrate proactive problem-solving abilities, systems proficiency, and the capacity to think downstream—anticipating needs and independently managing complex administrative functions before being asked. This role requires exceptional organizational skills, strong attention to detail, and the ability to maintain confidentiality while exercising sound judgment when handling sensitive information. As the account's operational needs evolve, this position will adapt to support emerging business requirements and leadership priorities.

What your day-to-day will look like:

• Manage end-to-end onboarding and offboarding processes using automated workflows and Smartsheet, including provisioning and revoking access to account technologies, coordinating welcome communications, and maintaining comprehensive process documentation

• Administer SharePoint sites across multiple levels including content updates, site architecture, page creation, permissions management, and ongoing maintenance to ensure optimal functionality and user experience

• Create, edit, and manage Smartsheet forms, workflows, and automation including setting up notification systems, configuring access permissions, and building solutions that anticipate downstream operational needs

• Provide ad hoc administrative support to the Account Senior Leadership Team including calendar coordination, meeting scheduling, travel coordination, and logistical planning

• Facilitate in-person meeting logistics including reserving meeting spaces, coordinating catering, and providing recommendations for hotels, restaurants, and team activities

• Coordinate and execute special account initiatives and engagement activities, including volunteer opportunities and team-building events, ensuring seamless execution across a distributed workforce

• Support client-led functions by coordinating information requests and ensuring timely, accurate responses to stakeholder needs

• Maintain organizational charts using Organimi, ensuring accuracy and timely updates that reflect team changes across 500+ employees

• Anticipate leadership needs and take initiative to address them proactively, exercising sound judgment when handling sensitive information and maintaining strict confidentiality

Required qualifications:

• 2+ years of experience in administrative coordination, operations support, business operations, or related field

• Demonstrated proficiency with SharePoint administration including content management, site creation, and permissions management

• Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)

• Proven ability to think proactively and anticipate downstream implications of tasks and decisions

• Exceptional organizational skills with ability to manage multiple priorities simultaneously in a fast-paced, remote environment

• Strong attention to detail with commitment to accuracy and follow-through

• Self-motivated professional who works independently while knowing when to seek guidance

• Excellent written and verbal communication skills with ability to interact professionally across all organizational levels

• Problem-solving mindset with ability to navigate ambiguity and find creative solutions

Preferred qualifications:

• Experience with Smartsheet including form creation, workflow automation, and data management

• Familiarity with onboarding/offboarding coordination in remote or distributed work environments

• Background supporting senior leadership or executive teams

• Experience with organizational chart tools (Organimi or similar platforms)

• Knowledge of access management and technology provisioning processes

• Project coordination experience with cross-functional teams

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.