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About the team

Dialpad’s Ai Engineering team works centrally alongside Data Science, Telephony, and Product Engineering teams to build Ai That Works.  Engineers on this team leverage a broad skill set ranging from Distributed Systems Engineering, DevOps, MLOps and Data Engineering to deliver and scale Dialpad’s Ai products.\

Your Role

In this high impact role as an Engineering Manager, you will lead, grow, and nurture the software engineering team that owns real-time transcription inference, ML inference, and LLM scalability by collaborating with other leaders at Dialpad. You will help to direct the teams’ efforts including career coaching, resource allocation, planning, and technical contributions. Our teams are growing fast and are globally distributed, so we are looking for leaders who are awesome human beings, great communicators, excellent strategists, strong technologists, and dreamers!

This position reports to our Chief Ai Officer adjacent to peer Engineering Managers on the Ai Engineering team. This position has the opportunity to be based in the Buenos Aires, Argentina Office with the ability to work remotely in the local area.\

What you’ll do 

You’ll have direct reports ranging from junior-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.

  • Consistently work with your direct reports to support their career growth
  • Participate in evaluating architecture choices on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of a rapidly growing business needs
  • Work with geographically distributed peer engineering managers, as well as technical leads, to align engineering-wide priorities
  • Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution
  • Define, prioritize, and facilitate technical designexecute infrastructure development discussions and map functional requirements, roadmaps to technical designs and project schedules and team roadmaps
  • Build new tools and services to help make feature development at Dialpad as easy as possible.
  • Drive effective engineering processes and policies
  • Scale the team by recruiting candidates from diverse backgrounds
  • Build new tools and services to help make feature development at Dialpad as easy as possible

Skills you’ll bring 

  • 2+ years experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects
  • 5-8+ years of technical engineering experience building distributed systems, or related field
  • Experience in Python, GitHub/VCS, CI/CD, Kubernetes, Docker, DevOps, GCP/Cloud
  • Experience partnering closely with Data Science teams 


Dialpad benefits and perks


Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.



We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 


Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.


Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

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