Manager, Accounting Operations

The role

We are seeking a Manager, Accounting Operations to lead our Accounts Receivable and Accounts Payable functions at a pivotal moment in the company's growth.

This role owns day-to-day AR and AP operations — including billing, collections, payment processing, corporate credit card administration, and procurement — while partnering closely with the VP Controller on process improvement, systems, and controls. This position will report to the VP, Controller and manage a team of AR and AP specialists, partnering with FP&A, Sales/Revenue Operations, GL accounting, vendors and customers directly.

Success in this role looks like: reduced AR risk and improved collections outcomes, a well-controlled and efficient AP and procurement function, successful implementation of supporting systems and processes, and a high-performing, well-managed transactional accounting team.

What you'll do

Accounts receivable

• Manage the order entry and billing process, ensuring accurate and timely invoicing

• Own the AR aging review and drive resolution of past-due balances

• Set collections priorities and strategy — determine which accounts need escalation, payment plans, or credit holds

• Investigate and categorize root cause of at-risk balances and report exposure to the senior leadership team

• Recommend write-offs and reserve adjustments

Accounts payable

• Own AP processing oversight — exception handling, invoice approvals, and vendor query resolution

• Manage vendor relationships and resolve payment disputes

• Own payment run planning and disbursement scheduling

• Maintain AP aging and open liability reporting

• Administer the corporate credit card program — card issuance, spend limits, expense coding/reconciliation, and policy compliance

• Own procurement process and systems on behalf of AP; purchasing decisions remain decentralized with the business, but AP owns the P2P workflow, vendor onboarding, and procurement platform administration

Process improvement & systems

• Lead implementation of a procurement tool and process, including P2P workflow, vendor onboarding, and approval routing

• Drive continuous improvement of AP processes, including exception handling, invoice workflow, and payment operations efficiency

• Evaluate and optimize collections effectiveness, including cash application accuracy, collections workflow, and reporting

• Support Salesforce integration on the quote-to-cash side, ensuring order entry and billing data flows cleanly into AR

• Lead system evaluation and ensure proper setup and configuration across the AR/AP toolset

Team leadership & development

• Manage the day-to-day work, quality, and performance of the AR and AP team

• Own and maintain AR/AP procedural documentation and controls

• Establish a culture of ownership, accountability, and continuous improvement across the transactional accounting function

• Serve as the primary point of contact for AR/AP-related audit requests from external auditors

What you'll bring

• 7+ years of progressive accounts payable and/or accounts receivable experience, including direct people-management experience

• Demonstrated ownership of a collections function or a strong track record leading vendor/AP operations with the ability to build AR expertise on the job

• Experience with ERP platforms; hands-on experience with Sage Intacct strongly preferred

• Experience leading or supporting procurement or AP automation implementations strongly preferred

• Exposure to accounts receivable/collections automation tools (e.g., High Radius) a plus

• Experience supporting CRM integrations (e.g., Salesforce) a plus

• Strong vendor and customer relationship management skills, with sound judgment on escalation, credit risk, and dispute resolution

• Track record of building and documenting scalable processes and controls in a growing organization

• Experience in a multi-entity or multi-currency environment a plus

• Experience supporting M&A integration accounting/systems workstreams a plus

• Strong written and verbal communication skills; able to partner effectively with finance leadership, sales, vendors, and auditors