Litigation Services Analyst - Corporate Claims

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Property & Casualty Corporate Claims provides shared services and expertise that support claims operations across the organization. The department includes Claims Practices, Claims Support Services, Claims Counsel, and Asbestos & Environmental Claims. Within Corporate Claims, Claims Litigation Services helps manage outside counsel relationships, legal expenses, and billing practices. The team promotes consistent legal billing standards while helping the organization effectively manage litigation costs.

The Litigation Services Analyst supports the oversight of outside counsel legal expenses and billing activities across the organization. This position reviews legal invoices for compliance with company billing guidelines, analyzes litigation expenses, addresses billing discrepancies, and works directly with law firms and internal claims professionals to resolve issues. The role serves as an important connection between outside counsel and claims teams while helping ensure legal services are billed accurately, consistently, and appropriately.

This is a fully remote position.

Essential Job Functions & Responsibilities

• Review outside counsel invoices for accuracy, reasonableness, and compliance with established legal billing guidelines.
• Analyze attorney hours, expenses, staffing, and billing practices to identify overbilling, duplicate work, and noncompliant charges.
• Apply appropriate billing adjustments and document decisions based on established guidelines and supporting information.
• Review and resolve billing appeals and disputes submitted by outside law firms.
• Partner with outside counsel and claims professionals to address billing questions, discrepancies, and litigation expense matters.
• Monitor litigation expenses and identify trends, exceptions, and opportunities to improve legal cost management.
• Prepare and analyze reports related to legal spending, billing activity, and outside counsel performance.
• Support the administration and effective use of legal billing platforms and related processes.
• Promote consistent application of legal billing practices and guidelines across supported business units.
• Maintain knowledge of legal billing practices, litigation trends, and property and casualty insurance concepts.

Job Qualifications

• Juris Doctor degree from an accredited law school required; candidates with substantial relevant paralegal and legal billing experience may also be considered based on business needs.
• Relevant experience within a law firm, litigation environment, insurance claims organization, or legal operations function.
• Experience with hourly legal billing, invoice review, litigation expense management, or outside counsel billing strongly preferred.
• Knowledge of legal terminology and litigation processes; property and casualty insurance experience is preferred.
• Experience with legal billing platforms such as Legal Tracker, TyMetrix, CounselLink, or similar systems is preferred.
• Strong analytical skills and attention to detail, including the ability to evaluate complex invoices and make well-supported billing decisions.
• Strong written and verbal communication skills with the ability to professionally navigate billing disputes and work effectively with attorneys, claims professionals, and other stakeholders.

Business Unit:

Salary Range:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.