CoE Quality, Risk & Compliance Manager

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Job Summary

The Global QRC Manager serves as the CoE's Quality Representative and Risk Single Point of Contact (SPOC), executing the CoE's quality, risk, and documentation governance program in alignment with JLL's global Quality Management System (QMS) and ISO 9001:2015 requirements . The role maintains the CoE's risk register, supports investigation and tracking of quality-driven CAPAs, and coordinates vendor quality qualification activities, while serving as the liaison between the CoE, Regional QRC Leads, Global Quality and Compliance (GQC), and the CoE Lead . This role does not replace or duplicate the Regional QRC Lead or GQC Lead functions; it performs account/CoE-level execution consistent with the Account Quality Representative model defined in JLL's global QMS framework .

Duties and Responsibilities

Quality Program Execution

• Implement and maintain the CoE's Quality Management Plan (QMP) and Quality Implementation Plan (QIP) in alignment with global QMS standards .
• Maintain quality documentation, training matrices, and compliance tracking for the CoE, and provide periodic updates on implementation progress to the Regional QRC Lead and CoE Lead .
• Monitor quality KPIs and escalate gaps or risks to the CoE Lead and Regional QRC Lead as appropriate.
• Support vendor qualification activities for the CoE's external service providers, coordinating with the Account Procurement Lead and the risk assessment process .

CAPA & Non-Conformance Support

• Support investigation, root-cause documentation, and CAPA tracking for quality-driven non-conformances, client complaints, and process/delivery failures within the CoE's scope, coordinating with the Account Director (or designee), who retains ownership and accountability for CAPA plans and their verification .
• Maintain the CoE's corrective actions tracker across all CAPA types and flag overdue or at-risk CAPAs to the CoE Lead for resolution.
• Escalate safety-originated CAPAs to the HSSE Lead for management.
• Participate in root-cause analysis activities as a contributing resource; final RCA review and approval remains with the Account Director .

Documentation Governance

• Maintain documentation standards for the CoE — naming conventions, format, taxonomy, version control, and retention — consistent with global Document and Records Management requirements .
• Confirm the CoE's teams apply documentation standards consistently across regions.

Risk Management & Risk SPOC Duties

• Serve as the CoE's Risk SPOC: maintain the CoE's risk register, capturing identified risks, likelihood/impact ratings, mitigation owners, and target closure dates .
• Conduct annual risk assessments for the CoE and determine risk treatment .
• Chair the CoE's risk discussions or present the risk agenda within existing CoE leadership meetings .
• Escalate emerging risks or incident trends to the CoE Lead and, where applicable, the JLL Risk platform team .
• Ensure CoE leadership is made aware of all high-severity risks .
• Provide risk training to the CoE, including annual MSA training and onboarding risk training for new hires .
• Review and understand MSA obligations relevant to the CoE's scope and conduct gap analysis on material MSA obligations .
• Engage with the JLL Ethics Everywhere program and escalate ethical questions, concerns, or violations .
• Assist in incident management, including prompt escalation of sensitive or high-severity incidents to the CoE Lead and, where applicable, the client .
• Collaborate with the JLL Risk platform team to align escalation thresholds, risk scoring methodology, and reporting formats with enterprise risk standards.

Compliance

• Partner with the JLL Compliance platform team to confirm CoE documentation, risk escalation records, and CAPA files meet contractual and regulatory obligations across applicable jurisdictions.
• Support audit readiness by confirming CAPA records, risk register entries, and compliance documentation are complete and retrievable ahead of internal or client audits .
• Track regulatory or contractual changes communicated by the Compliance platform team and confirm downstream documentation updates occur within the CoE.

QMS Implementation & Liaison

• Understand the requirements of the global QMS as outlined by Regional QRC Leads and participate in regular Implementation Plan check-ins .
• Attend monthly QRC Community of Practice sessions .
• Monitor key quality processes per the QMS: MSA deliverables documentation, training evidence, Quality SOPs tracking, and audit materials.
• Share global QMS policies and best-practice standards with CoE team members, including during onboarding.
• Engage Regional QRC Leads for support resolving quality/compliance gaps or non-conformities identified within the CoE's scope .

Reporting

• Keep the CoE Lead informed of Implementation Plan progress, risk exposure, and conformance risk.
• Provide periodic updates to Regional QRC Leads on audit status and corrective actions.
• Provide periodic updates to the JLL Compliance and Risk platform teams on the CoE's risk and compliance posture.

Required Qualifications

• 5–7 years of experience in risk, quality, or compliance-adjacent roles within multi-site or global organizations.
• Demonstrated experience supporting non-conformance investigations and CAPA tracking, including root-cause analysis methodology.
• Experience maintaining risk registers, escalation frameworks, and risk assessment methodology.
• Working knowledge of regulatory compliance tracking and audit-readiness practices.
• Familiarity with JLL's global QRC/Quality Representative model and Risk SPOC function; exposure to IFM or account operations is a plus.
• Strong organizational skills; ability to manage multiple concurrent deliverables and meet deadlines.
• Effective written and verbal communication skills; ability to deliver quality and risk training sessions and knowledge-share with peers (no formal supervisory authority required).
• Bachelor's degree preferred.

Preferred Qualifications

• Working knowledge of Quality Management Software and risk management platforms.
• Experience with technical report preparation and analysis.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) for report preparation and data analysis.
• Prior collaboration experience with JLL Compliance or Risk platform teams.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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