Licensed Health Insurance Agent

Licensed Health Insurance Agent (Telesales)

Job Description

This fully remote Licensed Health Insurance Agent role focuses on telesales for health plans, including Dual Eligible Special Needs Plans (D-SNP), Individual/ACA plans, and Medicare-related products. You educate prospective members on their healthcare options, help them choose the plan that best fits their needs, and complete enrollments while strictly adhering to Centers for Medicare and Medicaid Services (CMS) regulations and internal policies. The position involves both inbound and outbound calls in a high-volume contact center environment, using multiple computer systems to provide accurate information and exceptional service.

Responsibilities

• Educate prospective members on available health plan options, including Individual/ACA, Medicare-related plans, and Dual Eligible Special Needs Plans (D-SNP), ensuring they understand benefits, inclusions, and offerings.
• Conduct telesales activities to enroll eligible beneficiaries into appropriate health plans, focusing on D-SNP and Individual plans, based on information provided by callers.
• Evaluate caller eligibility for specific plans by carefully reviewing and interpreting the information they share, and determine whether they qualify for Individual or D-SNP coverage.
• Provide accurate insurance coverage quotes and explain plan features, costs, and value propositions in a clear and easy-to-understand manner.
• Complete enrollment processes for callers who choose to move forward with a plan, ensuring all required information is captured and documented correctly.
• Inform callers who are not eligible for specific plans about alternative resources or contacts where they can obtain more information or assistance.
• Handle incoming calls from potential members, including those who reach the wrong department, and efficiently transfer them to the appropriate team when necessary.
• Make outbound calls during downtime to families whose dependents are aging off existing plans, offering individual quotes and discussing suitable coverage options.
• Adhere strictly to CMS Sales and Marketing regulations and internal health plan policies and procedures in all sales and service interactions.
• Maintain current health insurance licensure and required certifications, including yearly training and licensure renewal, and obtain CMS Marketplace certification as needed.
• Utilize contact center technologies, Oracle systems, and Microsoft Office tools (especially Microsoft Teams) to manage calls, document interactions, and collaborate with team members.
• Demonstrate a positive, upbeat, and professional demeanor on every call, providing courteous, empathetic, and solutions-focused service.
• Learn new products, systems, and processes quickly, apply training effectively, and respond constructively to coaching and feedback.
• Work assigned shifts reliably, including evenings and scheduled weekend shifts during peak enrollment periods, while meeting performance and quality expectations.

Essential Skills

• Active health insurance license, with current licensure in the state of Virginia required.
• Ability and willingness to obtain a health insurance license in the state of Florida if residing out of state, or openness to securing additional out-of-state licensure as needed.
• Eligibility for or possession of AHIP certification related to Medicare products.
• Experience in health insurance sales, ideally in a call center or contact center environment.
• Understanding of Medicare, Dual Eligible Special Needs Plans (D-SNP), and individual health insurance plans.
• Proficiency using computers and navigating multiple systems simultaneously, including Oracle and Microsoft Office tools.
• Strong capability with Microsoft Teams for communication and collaboration.
• Demonstrated ability to work in a fast-paced call center setting, handling both inbound and outbound calls.
• Positive, upbeat personality with a professional and customer-focused approach.
• Quick learner who is trainable, adaptable, and receptive to feedback.

Additional Skills and Qualifications

• CMS Marketplace plan certification (or willingness to obtain; certification is free through CMS).
• Prior Medicare-related sales or service experience in a contact center environment.
• Experience working with commercial/employer group, individual/ACA, and Medicare-related health insurance business.
• Comfort working remotely while staying engaged and responsive via digital communication tools.
• Strong verbal communication skills, with the ability to explain complex insurance concepts in simple, clear language.
• Attention to detail when documenting calls, processing enrollments, and following regulatory guidelines.
• Ability to manage time effectively across varying shifts and peak enrollment seasons.
• Professional telephone etiquette and strong customer service orientation.

Work Environment

This is a 100% remote position open to candidates residing in multiple states, including Virginia, Florida, and many others across the United States. You work from home using contact center technologies, Oracle systems, and Microsoft Office tools such as Microsoft Teams to manage calls and collaborate with your team. From August through September, you work Monday through Friday within operating hours of 8:00 a.m. to 6:00 p.m., typically on shifts such as 8:00 a.m.5:00 p.m. or 9:00 a.m.6:00 p.m., with one hour for lunch and two 15-minute breaks; during busy periods, lunch may be adjusted to 30 minutes. From October 1 through March 31, the contact center operates Monday through Sunday from 8:00 a.m. to 8:00 p.m., and you are scheduled to work two weekends per month with shifts such as 8:00 a.m.5:00 p.m., 9:00 a.m.6:00 p.m., 10:00 a.m.7:00 p.m., or 11:00 a.m.8:00 p.m. The work involves sustained computer use, phone-based interaction, and adherence to performance metrics typical of a professional telesales and customer service environment, while allowing you to perform all duties from your home office.

Top Skills Details

Licensed Health Insurance,Call Center Sales

Additional Skills & Qualifications

• Licensed Health Insurance
• Need to be licensed in the state of Florida for AvMed and Virginia for SHP if they are from out of state will take if they are open to get out of state license
• Need to get certified for Marketplace plans through CMS - its free
• Need to have health insurance sales
• Call center
• Computer skills - use Oracle, Microsoft Office especially MS Teams
• Needs to be really good navigating a computer
• Understanding of Medicare / DSNIP and Individual plan
• Positive, upbeat personality
• Quick learner but trainable and takes feedback well

Experience Level

Intermediate Level

This is a Contract position based out of Orlando, FL.

The pay range for this position is $22.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Orlando, FL.

This position is anticipated to close on Nov 20, 2026.

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.