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The technician will serve as the primary point of contact for client issues, triaging tickets and providing technical support via phone, email, and alerts. They are responsible for configuring workstations, troubleshooting hardware and server environments, and maintaining detailed documentation.
No, 'have you tried turning it off and on again?' is not beneath you here — it's literally step one...
We're looking for a Level 1/2 Support Technician who combines a great attitude with a genuine passion for helping people. This is an entry-level role with constant client interaction, supporting small to mid-sized businesses and keeping their technology running smoothly.
They are a growing Managed Services Provider known for their responsive, people-first approach to IT support. Their clients count on them not just for technical fixes, but for a team that communicates clearly and treats every issue with care.
Attitude and customer service come first. Technical skills and tools can be taught — what matters most is genuinely enjoying helping people, staying calm under pressure, and bringing a strong work ethic. Don't have experience with the exact software listed below? Apply anyway! The one thing we really need is some prior experience in a support/helpdesk role.
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