Leave Success Specialist - Remote - Nov Start - $20+ per Hour

Must Haves:

    1-2 years of experience in a customer success or support role in a heavily regulated organization or complex subject matter – like human resources, healthcare, or law

    Passion for helping people solve their problems and navigate abstract regulations

    Ability to research policies and compliance literature – interpreting and translating knowledge to a non-policy savvy audience

    Clear, articulate, and empathetic communication style – you deliver your message with respect, confidence, and compassion

    Thrive in a fast paced environment, embrace technology and enjoy learning new tools and are able to easily change gears and switch between multiple platforms to get the job done

    Naturally self-directed, organized, and resourceful with the ability to multitask, managing and switching priorities as needed

    You thrive in a collaborative environment where diversity and inclusion is celebrated

Preferred Skills:

    Experience working in a remote environment

    You have experience working with a startup and/or with a B2B SaaS business

    You’re familiar with the leave compliance space

Competencies

    Health & Family First

        You've proven to be able to integrate all aspects of your life in a way that produces excellent work and ensures you care for what matters most in your life

        You get things done at a pace consistent with the business needs

        You consistently show up prepared, dependable and follow through on commitments

    Autonomy + Team. Always

        You are highly organized and can manage multiple priorities and deadlines at once

        You are focused on scale and building - you understand that pace is equally as important as quality

    Be Curious

        When you don’t have all of the answers, you dig in and ask questions

        You don’t let negative assumptions drive your actions and instead assume positive intent and find truth

        You are intentional in discovering the paths of self-development we have to offer and seek out opportunities to engage in professional growth

    Love Our Customers

        You lead with empathy and compassion, meeting customers where they are and supporting them with intention and care

        You take the time to deeply understand customers’ needs, goals, and challenges, not just the task at hand

        You communicate openly and honestly, even when conversations are difficult

    Fearlessly Flexible

        You embrace change and navigate ambiguity with confidence and curiosity

        You take initiative and make progress even when direction isn’t fully defined

Pay Rate: $24/hour

Start Date: Early November 2026

Schedule: 8am - 5pm | Monday - Friday in any US timezone
Training: 4-6 weeks | Monday-Friday 8am - 5pm MST
Equipment is provided!

Compliance & Eligibility 

    Background Check & Screenings: Successful candidates must complete and pass a background check and drug screen prior to their start date

    Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

    Work Environment:  Because this is a remote work role, you must have a private, dedicated workspace that enables you to work independently and without interruptions.