Lead Engineer, Cloud Engineering

Job Description: 

About C&R Software 

C&R Software (www.crsoftware.com) builds and operates mission-critical systems for the full collections and recovery lifecycle. Our flagship product, Debt Manager, is the industry's leading collections and recovery platform, trusted by hundreds of organizations in more than 60 countries. Debt Manager is a cloud-native SaaS platform built and operated on AWS across multiple global regions, managing more than $8 trillion as a system of record with demanding requirements for reliability, security and compliance. 

Cloud Engineering, part of Operations, serves Cloud Operations, Product Development, QA, Sales and IT from the USA, Canada, Chile, India and Lithuania. We build the CI/CD pipelines, infrastructure as code and self-service automation that let teams ship reliable services faster, and we measure success with the DORA metrics. The team is moving from Agile/Kanban toward an AI-Driven Development Lifecycle (AI-DLC), where AI assistants and agents are part of how we build and operate infrastructure. 

Role Overview 

The Lead Engineer is the senior technical leader for Cloud Engineering in Santiago. This is a hands-on role: you will design and build AWS infrastructure and automation, mentor engineers, own delivery of major platform workstreams, and lead the team's adoption of AI-assisted and agentic engineering. Current work includes the AWS Managed Services (AMS) Advanced-to-Accelerate migration, Amazon EKS upgrades, multi-region landing zones and networking, and AI services built on Amazon Bedrock. 

Required Qualifications 

• 7+ years in DevOps, cloud infrastructure or platform engineering, including 2+ years leading engineers or technical workstreams. 

• Deep hands-on AWS experience: IAM, EC2, VPC, Transit Gateway, ALB/NLB, CloudFront, S3, RDS, ECS/Fargate, EKS, Lambda, Step Functions, Systems Manager and CloudWatch. 

• Expert infrastructure as code with CloudFormation and/or Terraform; strong Docker and Kubernetes (EKS) experience. 

• Strong Python and Bash scripting; CI/CD pipelines as code (Jenkins preferred) with Git, Jira and Confluence. 

• Practical, daily use of AI-assisted engineering tools and a clear view of how AI agents can safely automate infrastructure and operations. 

• Experience with configuration management (Puppet or similar), Linux, observability tools (Datadog or similar) and incident response. 

• Strong grasp of cloud security in regulated environments; fluency in English and Spanish; degree in Computer Science or equivalent experience. 

Preferred Qualifications 

• • AWS Professional certification (DevOps Engineer or Solutions Architect). 
  • Hands-on experience with Amazon Bedrock, LLM APIs, agent frameworks, RAG or Model Context Protocol (MCP). 
  • Experience with AWS Control Tower, Organizations, IAM Identity Center or AWS Managed Services (AMS). 
  • Experience with PostgreSQL, MySQL or SQL Server on AWS, and with financial services or other regulated industries. 
    

Competencies 

• • Action Oriented, Time Management, Customer Focus, Functional/Technical Skills, Learning on the Fly, Motivating Others, Problem Solving 

Business Unit: 

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More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.