Key Account Director

• Consider and review the effectiveness and efficiency of existing systems, processes and controls and make suggestions to continually enhance service delivery.

• Support operations through active and accountable client management, communicating operational changes to clients and gaining buy in/permission where required. Ensure that management of and delivery of all services to clients is carried out effectively and that propositions to grow these clients are successfully taken to clients as relevant.

• Delivery of agreed client and contractual expectations and obligations. Highly confidential. For internal use only. Not to be reproduced or shared without permission.

• Ownership / Management of Change Control Notes or Letters of Variation for tasks completed outside of the contract.

• Oversight and approval of invoicing as per the contract and the services provided

• Support client strategy (short & long term) ensuring all clients have account plans relevant to the client that are regularly reviewed (at least every month) to identify further opportunities.

• Lead client meetings, ensuring papers are issued in a timely fashion and in the agreed format

• Lead on instructions of services into the delivery team, including any decisions or actions from client meetings and follow through to completion.

• Lead on rebids and extensions for relevant clients, ensuring these are managed in a timely fashion and in accordance with Capita’s governance process.

• Lead on Contract Review Committees / Product Review Committees for own clients and any new clients (as applicable).

• Lead on and actively manage and resolve claims and commercial issues.

• Maximise opportunities for upsell, cross-sell or project revenue across individual client portfolio, introducing appropriate practice subject matter exerts to develop and land these opportunities successfully

What are we looking for:

• An experienced Account Director that has worked in the financial services, outsourcing or other regulated sector

• Experience of BPA/Insurer services would be desirable

• Understanding of Pensions Operations

• Growth mindset ~ ability to lead change and instil a culture of learning and excellence

• Experience of working on a portfolio of accounts

• Understand the importance and deliver against individual objectives and to contribute to the achievement of departmental objectives and business results.

• Participate in and promote good team communication and share knowledge and expertise with other team members.

• Solid understanding of commercial pricing models to ensure revenue growth and maintain CPS profitability targets

• Relationship Management: able to build, nurture and maintain deep, trusted relationships with client(s) and in so doing is able, to assimilate the client’s strategic and near-term operating challenges and priorities

About Capita Pension Solutions

Capita Pension Solutions is one of the UK’s leading pension providers, supporting over 450 schemes and more than 7 million members. We deliver end-to-end pension solutions across administration, data remediation, software, actuarial services, investments, scheme management, and member communications—combining expertise with technology to meet our clients’ evolving needs.

What’s in it for you?

• 💻 Remote working  – work from wherever you’re happiest in the UK
• 💰 Competitive salary
• 🌴 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period
• ❤️ Paid volunteering day with a charity of your choice
• 🍼 Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave
• 🚴‍♀️ Cycle2Work scheme, pension, life assurance, and more

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next

Select Apply now to complete our short application and tell us more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.