Junior IT Support (Remote, Full-Time) [HRPP]

About Smart Working

At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn’t just another remote opportunity - it’s about finding where you truly belong, no matter where you are. From day one, you’re welcomed into a genuine community that values your growth and well-being.

Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you’re empowered to grow personally and professionally.

Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.

About the role

As a Junior IT Support professional, you’ll support a fast-growing InsurTech environment where technology, data, and innovation play a central role. This is a hands-on role, ideal for someone at the early stages of their IT career who is eager to build practical experience while supporting internal users and systems.

You’ll help ensure that day-to-day technology runs smoothly, supporting teams who build platforms that simplify complex insurance processes, automate workflows, and deliver data-driven insights across the insurance value chain.

• Provide first-line IT support to internal users, resolving hardware, software, and access-related issues.
• Assist with the setup, configuration, and maintenance of laptops, desktops, peripherals, and mobile devices.
• Support user account creation, access management, and basic security permissions.
• Troubleshoot common operating system, application, and connectivity issues.
• Escalate more complex technical problems to senior IT or external providers when required.
• Support employee onboarding and offboarding by preparing equipment and system access.
• Maintain basic IT documentation, guides, and support procedures.
• Help ensure internal IT systems remain reliable, secure, and available.

• 2 years of experience in IT support, helpdesk, technical support, or a related role 
• Basic understanding of computer hardware, operating systems, and common workplace software.
• Familiarity with troubleshooting user issues and providing clear, friendly support to non-technical users.
• Good communication skills and a service-oriented mindset.
• Willingness to learn and develop technical skills in a technology-driven environment.

• Exposure to cloud-based tools or SaaS platforms.
• Basic understanding of networking concepts (e.g. Wi-Fi, VPNs).
• Interest in technology, data, or AI-powered platforms.
• Experience supporting users in regulated, financial, or insurance-related environments.

• Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter)
• No Weekend Work: Real work-life balance, not just words
• Day 1 Benefits: Laptop and full medical insurance provided
• Support That Matters:Mentorship, community, and forums where ideas are shared
• True Belonging: A long-term career where your contributions are valued

At Smart Working, you’ll never be just another remote hire.

Be a Smart Worker — valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.

If that sounds like your kind of place, we’d love to hear your story.