Customer Service Associate (Domestic & International Process)
Please mention DailyRemote when applying
AI Summary
Manage customer interactions across voice, chat, and email channels to deliver resolutions within defined SLAs. Maintain accurate CRM records and utilize AI tools to enhance response quality for domestic and international clients.
This is a remote position.
Post application, you will receive the Level 1 assessment via email from cx25ww@cx25ww.in. The process is fully automated—no manual follow-ups. We do not chase candidates. Please keep an eye on your email.
About the Opportunity
We are onboarding Customer Service Associates for multiple roles across Domestic and International clientele. This is a pipeline-driven hiring model where candidates are assessed, trained, and endorsed to hiring HR teams based on performance and evaluation scores.
Role Overview
As a Customer Service Associate, you will manage customer interactions across voice, chat, or email channels while ensuring service quality aligned with global standards.
Key Responsibilities
- Handle customer queries via voice/chat/email
- Deliver resolution within defined SLAs
- Maintain accurate records in CRM systems
- Adapt to domestic or international customer requirements
- Use AI tools to enhance efficiency and response quality
Location:
Delhi NCR (Noida, Delhi,Faridabad and Gurugram)
Indore
Kolkata
Lucknow
Pune
Jaipur
Hyderabad
Chennai
Mumbai
Nagur
Nashik
Bangalore and more
Requirements
Eligibility Criteria
- Minimum 18 years of age
- Education: 12th Pass (Graduation pursuing or completed in any domain except Law)
- Strong command over English + at least one local language
- Good typing speed and computer proficiency
- Familiarity with AI tools is expected
Work Model & Deployment
- Hiring for Domestic & International clients
- Work models include:
- Onsite
- Hybrid
- Remote
Note (Remote Roles):
If a company does not provide a home office setup, candidates must ensure:
If a company does not provide a home office setup, candidates must ensure:
- Dedicated, disturbance-free workspace
- Reliable high-speed internet
Shift Timings
- Must be open to 24x7 rotational shifts (including night shifts for international processes)
- Final shift allocation will be communicated by HR based on role and client requirement
- Candidates will receive advance notice (up to 2 weeks) for shift schedules
Documents Required (Mandatory for Onboarding)
Candidates must have the following documents ready:
Educational Documents:
- Original marksheets and certificates from respective boards/institutions
- Identity & Address Proof:
- Valid government-issued ID
- Current address proof
- For International Roles:
- A valid Passport may be required. If not available at the time of selection, the candidate must obtain and submit a passport within 90 days of joining
Benefits
Compensation & Benefits
- Salary Band: No role offered will be below ₹2,40,000 CTC per annum
- Shift Duration: 9 or 10 days hours a day
- Compensation will vary based on role, client, and interview performance
- Incentives may be included as part of the CTC, depending on your evaluation and role allocation
- Detailed breakdown will be explained by the Hiring HR team during the final stage
- PF / ESIC benefits applicable as per CTC
Selection Process
Phase 1: CX25WW Screening
Phase 2: Hiring HR Interviews
Post-screening, shortlisted candidates must attend a Group Discussion session covering role expectations and interview readiness.
Mandatory Requirement: Video Resume is compulsory (guidance will be provided in G.D)
Important Note: We do NOT charge any referral or placement fees.
This is a structured, performance-driven hiring pipeline built for candidates who are serious about entering or scaling within the Customer Experience industry. Clear communication, adaptability, and operational discipline will define success in this role.
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