Italian Speaking Support Specialist - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with top-tier organizations within the global BPO and customer support services sector. With a reputation for excellence, we bridge the gap between high-caliber professionals and dynamic career opportunities in emerging European hubs, including sought-after jobs in Bulgaria.

Job Overview

We are currently seeking a motivated professional for an Italian Speaking Support Specialist position in Bulgaria to join a leading client in the customer support services industry. This role is perfect for a service-oriented individual looking to advance their career while experiencing the vibrant culture and professional growth opportunities associated with high-level Italian-speaking jobs in Sofia.

Key Responsibilities

• Deliver exceptional customer service support via phone, email, and chat for Italian-speaking clients.
• Resolve complex inquiries while maintaining the high service standards expected in the customer support services industry.
• Ensure customer satisfaction by providing accurate information and professional, empathetic communication in Italian.
• Utilize company CRM systems to document interactions and track issue resolutions efficiently.
• Collaborate with internal teams to escalate technical or account-specific matters to appropriate departments.
• Participate in regular performance reviews to ensure service delivery targets are consistently met.
• Act as a brand ambassador, upholding the reputation of the organization in every interaction.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this support role.
• Proficiency in English to facilitate professional communication within our international office environment.
• Valid EU passport or a valid work permit allowing employment in Bulgaria.
• Prior experience in the customer support services industry is considered a strong advantage.
• Strong problem-solving skills and the ability to multitask in a fast-paced work environment.
• Commitment to relocating for this exciting Italian Speaking Support Specialist position in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary that reflects your skills and experience.
• Monthly Performance Bonus linked to your dedication and service metrics.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to your new life in Bulgaria.
• Comprehensive, fully paid training program to set you up for success.
• Premium health insurance coverage and additional employee benefits.
• An inclusive, modern, and supportive office environment in the heart of Sofia.
• Endless opportunities for career progression within the global customer support services sector.

Life in Bulgaria

Bulgaria offers an incredible quality of life, blending historical charm with a modern, fast-growing economy. As an expat working in Sofia, you will enjoy a Mediterranean-influenced climate, a thriving social scene, and a cost of living that allows for a high standard of comfort. Bulgaria is rapidly becoming one of the most popular destinations for professionals seeking international growth, and this is your chance to be part of that movement.

From the breathtaking mountain landscapes to the rich culinary traditions, living in Bulgaria provides a unique experience for any international talent. With our fully supported relocation package, settling into Bulgaria has never been easier. Don’t miss your chance to secure one of the most rewarding Italian-speaking jobs currently available in the Balkans.

How to Apply

Are you ready to take the next step in your career with Mercier Consultancy Group? If you are a talented communicator eager to excel in a high-growth industry, we want to hear from you. Click Apply Now to submit your application and join our team in Sofia. Your professional future starts here.