Italian-Speaking Customer Experts For Messaging App - Work In Athens, Greece

Italian-Speaking Customer Experts for Messaging App

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class opportunities across the continent. With a proven track record of placing thousands of professionals in rewarding careers, we pride ourselves on delivering a seamless, candidate-first experience at every step. Our commitment to excellence, integrity, and long-term career development makes Mercier Consultancy Group the partner of choice for both candidates and global employers alike.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for Italian-speaking professionals seeking Italian-speaking jobs in the dynamic and fast-growing social media industry. This Italian-Speaking Customer Experts for Messaging App position in Greece places you at the heart of one of the world's most exciting digital communication platforms, where you will provide high-quality customer support and engagement solutions to Italian-speaking users. Based on-site in the vibrant city of Athens, Greece, this role is ideal for motivated individuals who are passionate about social media, digital communication, and delivering exceptional customer experiences. If you are looking for jobs in Greece that combine career growth with an unbeatable Mediterranean lifestyle, this is your moment.

Key Responsibilities

• Provide prompt, professional, and empathetic customer support to Italian-speaking users of a leading social media messaging application via chat, email, and digital channels.
• Identify, investigate, and resolve user-reported issues related to account access, messaging functionality, privacy settings, and platform features in a timely and accurate manner.
• Monitor and review user-generated content and interactions in line with the platform's community guidelines and social media policies, escalating complex cases when necessary.
• Guide Italian-speaking users through troubleshooting processes, providing clear and effective step-by-step solutions tailored to their technical level and needs.
• Accurately log all customer interactions, case details, and resolutions within the company's CRM and ticketing systems to maintain high data quality and reporting standards.
• Collaborate closely with internal teams, including Trust & Safety, product, and technical support, to flag emerging trends or recurring issues impacting the Italian-speaking user community.
• Contribute to the continuous improvement of support processes by providing feedback on common user pain points and suggesting enhancements to knowledge base articles and support documentation.
• Uphold the highest standards of professionalism, confidentiality, and brand representation at all times, acting as a trusted ambassador for the social media platform.

Requirements

• Native or fluent Italian language skills, both spoken and written, are essential for this role — a high level of Italian is non-negotiable.
• Valid EU passport or relevant documentation confirming eligibility to work within the European Union (mandatory requirement).
• A genuine interest in social media platforms, digital communication technologies, and the messaging app ecosystem.
• Strong written communication skills with exceptional attention to detail, particularly in customer-facing correspondence in Italian.
• Previous experience in customer support, helpdesk operations, or a related service role within a digital or social media environment is highly advantageous.
• Comfortable working in a fast-paced, on-site environment in Athens, Greece, with the ability to manage multiple tasks and priorities simultaneously.
• A collaborative, positive, and solution-oriented mindset with a strong commitment to delivering outstanding user experiences.

Benefits

What We Offer

• Competitive Monthly Salary, structured to reward your expertise and dedication in the social media support industry.
• Monthly Performance Bonus, recognising and rewarding your outstanding contributions and results each month.
• 2 Extra Salaries Per Year — a generous 13th and 14th salary, providing exceptional financial stability and recognition beyond your standard compensation.
• Fully Paid Relocation Package, including return flight to Athens, airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Greece.
• Fully Paid Training Programme, equipping you with all the knowledge, tools, and social media platform expertise needed to excel in your role from day one.
• Comprehensive Health Insurance coverage, giving you peace of mind throughout your employment.
• A structured career development pathway within a globally recognised social media support operation, with real opportunities to advance your professional profile.
• A supportive, multicultural, and energetic team environment where Italian-speaking professionals are truly valued.
• And Much More — join Mercier Consultancy Group and discover a benefits package designed to make your career experience as rewarding as possible.

Life in Greece

Relocating to Greece means embracing one of the most captivating and culturally rich destinations in all of Europe. Athens, the eternal capital of Greece, is a city where ancient history and modern cosmopolitan living blend seamlessly — offering world-class museums, iconic landmarks, a thriving arts scene, and an infectious energy that makes every day feel extraordinary. With over 300 days of sunshine per year, Greece gifts its residents with a lifestyle defined by warmth, beauty, and an unrivalled sense of freedom that is simply impossible to replicate elsewhere in Europe.

Beyond its breathtaking landscapes and pristine Mediterranean coastlines, Greece is celebrated for its legendary cuisine, its warm and welcoming people, and an outstanding quality of life that continues to attract professionals from across the globe. The cost of living in Greece remains highly competitive compared to other Western European capitals, meaning your salary goes further while you enjoy everything this magnificent country has to offer. For Italian-speaking professionals seeking meaningful jobs in Greece, relocating to Athens represents not just a career move, but a life-defining adventure in one of the world's most beloved destinations.

How to Apply

Are you ready to take the next step in your career and secure one of the most exciting Italian-speaking jobs available in Europe today? Do not miss your chance to join this premium Italian-Speaking Customer Experts for Messaging App position in Greece and become part of a world-class social media support team in the heart of Athens. Click Apply Now to submit your application and one of our dedicated Mercier Consultancy Group recruitment specialists will be in touch to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you build the career — and the life — you deserve.