Italian Speaking Customer Agent For FinTech Department - Work Remote In Greece

Italian Speaking Customer Agent For FinTech Department

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and Business Process Outsourcing firms, renowned for connecting exceptional multilingual talent with world-class career opportunities across a wide range of industries. With a deep network of prestigious clients and a passionate team of recruitment specialists, we pride ourselves on delivering premium placements that genuinely transform careers and lives. At Mercier Consultancy Group, we do not simply fill positions — we build futures.

Job Overview

Mercier Consultancy Group is currently seeking a talented and motivated Italian Speaking Customer Agent For FinTech Department to join a dynamic, fast-growing financial technology team based remotely within Greece. This is an outstanding opportunity for Italian-speaking professionals who are passionate about the FinTech sector and eager to build a rewarding career supporting customers across cutting-edge digital finance platforms. If you are exploring Italian-speaking jobs or Jobs in Greece within the innovative world of financial technology, this Italian Speaking Customer Agent For FinTech Department position in Greece is the ideal next step in your professional journey.

Key Responsibilities

• Deliver professional, empathetic, and efficient customer support to Italian-speaking clients across digital banking, payment processing, and other FinTech services via phone, email, and live chat.
• Assist customers with account inquiries, transaction issues, digital wallet management, and onboarding to FinTech platforms, ensuring a seamless and positive user experience.
• Identify, investigate, and resolve customer concerns related to financial transactions, payment disputes, and account security in a timely and compliant manner.
• Educate Italian-speaking customers on the features, products, and services offered by the FinTech platform, promoting digital financial literacy and product adoption.
• Accurately document all customer interactions, issues, and resolutions within the CRM system, maintaining detailed and precise records in line with FinTech regulatory standards.
• Collaborate closely with internal technical, compliance, and fraud prevention teams to escalate complex issues and ensure full resolution for the customer.
• Monitor and flag suspicious account activity or potential fraud cases, adhering strictly to KYC (Know Your Customer) and AML (Anti-Money Laundering) protocols.
• Contribute to continuous service improvement by providing structured customer feedback and insights to team leaders and quality assurance departments.

Requirements

• Native or fluent Italian language skills (spoken and written) are essential for this role — candidates must be able to communicate professionally and clearly with Italian-speaking customers at all times.
• Valid EU passport or EU citizenship (mandatory requirement).
• A solid understanding of or genuine interest in the FinTech industry, including digital payments, online banking, cryptocurrency, or financial services technology.
• Strong problem-solving abilities with a customer-first mindset and the capacity to handle sensitive financial inquiries with discretion and professionalism.
• Proficiency in English at a communicative level for internal team collaboration and documentation purposes.
• Previous experience in a customer service, contact centre, or financial services support role is considered a significant advantage.
• Familiarity with CRM systems, ticketing tools, and digital communication platforms is desirable.
• Ability to work effectively in a remote environment, demonstrating strong self-motivation, time management, and organizational skills.

Benefits

• Competitive Monthly Salary reflecting your skills and experience in the FinTech customer support field.
• Monthly Performance Bonus rewarding your dedication, quality of service, and individual results.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary — a highly valued benefit that significantly enhances your total annual compensation.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to ensure your move to Greece is smooth, stress-free, and completely covered.
• Fully Paid Professional Training to equip you with all the FinTech-specific knowledge, tools, and customer service skills you need to excel in this role from day one.
• Comprehensive Health Insurance coverage for your peace of mind throughout your employment.
• A remote working setup within Greece, offering you flexibility, comfort, and a healthy work-life balance.
• Clear career development and progression pathways within a growing international FinTech environment.
• A supportive, multicultural, and inclusive team culture where Italian-speaking professionals are genuinely valued.
• And Much More — including ongoing learning opportunities, employee wellness initiatives, and the prestige of working with Mercier Consultancy Group's premium client portfolio.

Life in Greece

Greece is one of the most captivating and enriching countries in all of Europe, offering an extraordinary quality of life that perfectly balances ancient history, vibrant modern culture, and breathtaking natural beauty. With over 250 days of sunshine per year, a world-famous Mediterranean climate, and some of the most stunning coastlines and landscapes on the planet, Greece provides an idyllic backdrop for both professional ambition and personal fulfilment. Whether you are strolling through the historic streets of Athens, exploring the iconic islands of Santorini and Mykonos, or discovering the lush landscapes of northern Greece, you will find that life in Greece is an experience unlike any other.

Beyond its breathtaking scenery, Greece is celebrated for its warmth, hospitality, and an exceptional standard of living that remains highly affordable by European standards. The Greek culinary tradition — from fresh seafood tavernas to vibrant local markets — is widely regarded as one of the finest in the world, and the country's social culture is rich, welcoming, and deeply community-oriented. For Italian-speaking professionals exploring Jobs in Greece, relocating here means embracing not just an exciting career in FinTech, but an entire lifestyle upgrade. Greece truly offers the perfect environment in which to thrive both professionally and personally, and with a fully paid relocation package provided, your transition to life in Greece has never been easier or more accessible.

How to Apply

Are you ready to take the next step in your career and secure the Italian Speaking Customer Agent For FinTech Department position in Greece? Mercier Consultancy Group warmly invites all qualified Italian-speaking candidates to apply today. Simply click the Apply Now button below to submit your application, and a member of our dedicated multilingual recruitment team will be in touch with you promptly. Do not miss this exceptional opportunity to launch or elevate your career in the thriving FinTech industry while enjoying the unparalleled lifestyle that Greece has to offer. We look forward to welcoming you to the Mercier Consultancy Group family.