IT Project Manager

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies, and, ultimately, the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships, and optimize their digital experiences.

The Team & Role

THE TEAM: Corporate Operations

 The Corporate Operations team is responsible for creating systems that connect our teams, drive business alignment, and build a stronger, more collaborative workplace. With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale, and flexibility while hardening our security and compliance posture.

We are seeking a skilled and enthusiastic Scrum Master to join our team. The ideal candidate will have a strong understanding of Agile methodologies and be adept at facilitating and guiding teams through the Scrum framework. As a Scrum Master, you will work closely with our development teams and product owners to ensure smooth, efficient, and effective delivery of projects. You will be responsible for removing obstacles, promoting a culture of collaboration, and driving continuous improvement. You should have a proven track record of implementing key high-impact programs within enterprise organizations using Agile and Scrum teams.

What you’ll do

As a Scrum Master/Program Manager, you'll support the following company objectives:

• Facilitate Scrum Events: Plan and facilitate all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives).
• Guide and Coach the Team: Provide guidance to the team and organization on how to use Agile/Scrum practices and values to meet customer needs and achieve business goals.
• Remove Impediments: Identify and remove obstacles that prevent the team from achieving its objectives, ensuring smooth progress and delivery.
• Foster Collaboration: Encourage collaboration within the team and with stakeholders to build a strong, cohesive team environment.
• Support Product Owner: Assist the Product Owner in managing the backlog, refining work items, and ensuring a clear, concise, and prioritized product backlog.
• Monitor Progress: Track the team's progress, manage metrics (burn-down, velocity, etc.), and provide regular updates to stakeholders.
• Promote Continuous Improvement: Implement and drive continuous improvement initiatives within the team, leveraging feedback from retrospectives and other insights.
• Advocate Agile Principles: Champion Agile practices and Scrum principles throughout the organization, promoting a culture of Agile thinking.
• Manage Scope and Timelines: Help the team manage scope and schedule, balancing project demands with team capacity and delivering high-quality outputs on time.
• Mentor Team Members: Mentor and train team members on Agile practices and principles to enhance team efficiency and performance.
• Lead cross-functional programs from initiation to delivery, ensuring alignment across Product, Engineering, Design, Marketing, and Operations teams.
• Define program scope, success metrics, timelines, and deliverables, and drive accountability through structured execution.
• Partner with executive leadership to align program objectives with strategic company goals and communicate progress through clear reporting and dashboards.
• Anticipate and resolve interdependencies, resource constraints, and risks across multiple workstreams and teams.
• Facilitate effective decision-making by synthesizing data, surfacing trade-offs, and driving alignment among stakeholders.
• Drive operating rhythms such as program reviews, sprint planning, and retrospectives across diverse stakeholder groups.
• Champion change management by building communication plans, training strategies, and adoption tactics across impacted functions.
• Improve program management processes, tools, and templates to increase transparency, efficiency, and scalability.
• Manage budgets, vendor contracts, and external partnerships to ensure cost-effective program delivery.
• Serve as a culture carrier and thought partner, promoting cross-team collaboration, continuous improvement, and high standards of execution.

Your experience

Must have:

• Candidates should have a minimum of 8-10 years of experience as a Scrum Master or in a similar role within an Agile environment.
• Certified Scrum Master (CSM) or similar Agile certification preferred.
• In-depth knowledge of Agile methodologies and frameworks (Scrum, Kanban, etc.).
• Proficient in Agile project management tools (e.g., JIRA, Trello).
• Experience with scaling Agile practices in large organizations.
• Familiarity with software development lifecycle and DevOps practices.
• Knowledge of Lean principles and practices.
• Excellent facilitation, coaching, and mentoring skills.
• Strong interpersonal and communication skills.
• Ability to manage and resolve conflicts effectively.
• Strong analytical and problem-solving abilities and should be comfortable working in a fast-paced, iterative environment and collaborating with cross-functional teams to deliver high-quality design solutions within tight deadlines.
• Experience in a technical environment is a plus.
• Strong communication and collaboration skills are essential for this role. Candidates should be able to effectively communicate design ideas, present their work to stakeholders, and collaborate with team members from different disciplines to achieve project goals.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.