The IT Manager will own the internal IT function end-to-end, including identity, access, security, and SaaS administration. They will also lead an offshore systems-administration team and manage hardware logistics for a distributed workforce.
Our Company
KUKUI’s mission is to provide the automotive after-market industries a platform to enable our clients to capture new market share and provide a customer relationship management system to conduct superior outbound marketing programs, improve their customer relationships, and promote customer retention programs, and ultimately increase their revenue. We give business owners advantages they’ve never experienced before. Through Kukui’s All-in-One Success Platform, businesses from mom-and-pop shops to large enterprises, dominate their local markets.
Our Team
Our team consists of remarkable individuals with incredible stories. Our backgrounds vary from technology, liberal arts, public relations, grad school, and a variety of other experiences. We learn fast, adapt quickly to change, and juggle multiple responsibilities. We’re friends, we’re committed to what we do, and we’re committed to each other. Sound appealing? We think so.
About the Role
We're looking for a hands-on IT Manager to own our internal IT function end to end. This is a broad, high-autonomy role: you'll run the systems the company depends on every day, lead a small team, and have real ownership over how IT operates. It begins as a contract engagement with the clear intent to convert to a permanent position. You'll be the U.S.-based owner of an IT environment spanning cloud SaaS, endpoints, identity and security, and colocated infrastructure and work alongside a capable systems-administration team. It's a great fit for a working manager who enjoys both the hands-on technical work and the ownership of running a function: someone who brings structure, sets priorities, and keeps everything running smoothly without heavy oversight.
What you'll own
Identity, access & security
Own administrative access across all systems and maintain strong credential hygiene (password vaulting, second-admin coverage on critical systems).
DNS and domain registrar administration.
Endpoint security tooling (Cynet EDR/XDR) — administration and alert monitoring.
SaaS administration
Google Workspace (including client-facing accounts), Microsoft 365, Zoom, Gong, and Jira Service Desk.
Oversight of Salesforce and Planhat administration.
License inventory and renewal management across all SaaS vendors.
Infrastructure
Coordinate two colocation data centers — Dallas, TX (production and development) and Charlotte, NC (disaster recovery). Day-to-day administration is handled by the offshore team, and routine hardware maintenance is performed by the colocation providers.
On-site presence is rare and limited to major hardware changes (installing or decommissioning equipment).
Occasional troubleshooting of U.S. VPN access for distributed staff.
Endpoint & device lifecycle
Laptop procurement (Dell, Apple Business Manager) and device logistics for a distributed U.S. workforce.
Hands-on laptop setup and end-user support.
Mobile / carrier account administration.
Operations
Employee onboarding/offboarding (IT provisioning), in coordination with People/HR.
Vendor management and day-to-day IT operations.
Team leadership
Lead and support the offshore systems-administration team through its team lead; morning ET/CT hours are the daily coordination window.
Manage and develop the U.S. Salesforce/Planhat administrator.
What we're looking for
5+ years in IT management or senior systems administration, including experience working with a distributed or offshore team.
Hands-on administration of Microsoft 365 and Google Workspace at the tenant/admin level.
Endpoint management experience: Dell procurement, imaging, and end-user support.
DNS / registrar administration.
Familiarity with an EDR/XDR platform (Cynet a plus; comparable tools welcome).
Experience coordinating colocation / data-center operations via remote-hands.
Breadth across common SaaS platforms (Zoom, Gong, Jira, and similar).
Self-directed and organized — comfortable bringing structure to a fast-moving environment and ramping quickly.
Nice to have
Salesforce administration familiarity.
Experience supporting a company through a period of growth or organizational change.
Location & schedule
This is a fully remote, U.S.-based role with no relocation and no in-office requirement. Because our team operates on Eastern time and coordinates with colleagues abroad each morning, we require Eastern or Central time zone availability (Pacific time doesn't provide enough overlap). Devices drop-ship to employees wherever they are and are enrolled and managed remotely.
Compensation & Benefits
• Competitive Base Salary • 4 Weeks Paid Time Off • 7 Days Paid Sick Time • 1 Birthday Day Annually • 1 Floating Holiday • 7 Paid Holidays + Annual Holiday Break • Annual Anniversary Bonus • 401k • Family, Medical & Bereavement Leave • Employee Assistance Program • Employee Work-Life Wellness Program • Remote Employee Reimbursement Program • Health, Dental, Vision, Life Insurance, and Disability • Kukui Active (50% paid gym membership up to $100) • Team Building Events • LinkedIn Learning Partner • Employee Referral Bonus
Equal Opportunity Employer
Kukui is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Kukui is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Kukui are based on business needs, job requirements, and individual qualifications, without regard to race, color, citizenship status, religion, creed, gender, sexual orientation, national origin, ancestry, age, physical or mental disability, marital status, veteran status, political affiliations, or any other characteristic protected by law where we operate. Kukui will not tolerate discrimination or harassment based on any of these characteristics. Kukui encourages applicants of all ages.
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
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Marketing Manager
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