IT Client Technical Integration Specialist

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Want to play a key role in delivering seamless technical onboarding for our clients?

At Evri, our technology powers millions of deliveries, and our clients rely on accurate, reliable data connections to keep everything moving. We're looking for an IT Client Technical Integration Specialist to join us on a fixed-term contract until May 2027, playing a pivotal role in helping clients integrate seamlessly with our platforms and ensuring they can submit data, ship parcels and trade successfully with us at scale.

If you enjoy solving technical challenges, building strong client relationships and working in a fast-paced environment, this could be the ideal next step in your career. You'll work closely with both clients and internal teams to deliver smooth integrations, resolve technical issues and support a best-in-class onboarding experience.

What you’ll be doing

As an IT Client Technical Integration Specialist, you’ll deliver end‑to‑end technical onboarding and provide expert support across client integrations.

Key Responsibilities

• Deliver technical onboarding for customers from integration design through to live trading.
• Configure and support integrations using REST/SOAP APIs, HTTP POST, FTP/SFTP and structured data files such as CSV, XML and JSON.
• Validate shipment, manifest, label and event data to ensure compliance with Evri requirements.
• Troubleshoot integration, connectivity and dataflow issues across customer, internal and third‑party systems.
• Support integration testing activities ahead of go‑live.
• Provide 2nd and 3rd line support for live integrations, resolving incidents and service requests within agreed SLAs.
• Maintain integration specifications, technical documentation and SOPs in line with platform updates.
• Work collaboratively with Sales, Client Management, Product, Development, Testing and Operations teams to support successful onboarding.

What you’ll bring

We’re looking for someone who’s technically confident, client‑focused and able to translate complex integration requirements into clear, practical solutions.

• Experience supporting commercially valuable clients with strong communication skills.
• Understanding of API integrations and the ability to troubleshoot data exchanges.
• Knowledge of file‑based integrations and data structures such as CSV, XML and JSON.
• Strong attention to detail, especially around data accuracy and label compliance.
• The ability to manage multiple integrations and prioritise effectively.
• A calm, solutions‑focused approach, particularly during peak logistics periods.

Why Evri?

At Evri, you’ll join a collaborative IT team where your expertise directly shapes the client experience. You’ll help deliver integrations that drive operational success, reduce disruption and enable clients to ship at scale with confidence.

We are Evri. Where everyone is welcome.
We’re excited for the future. Let’s shape it together.

Everyone Belongs at Evri GroupWe're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.As a Disability Confident Committed Employer, a Silver-accredited Inclusive Employer, and through our partnership with Scope, we're working to make our workplace and recruitment process more accessible for everyone.We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so. Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates.At Evri Group, we're building an environment where everyone can be themselves and thrive.