Evri Group Recruitment Team

You will lead the enterprise architecture function by setting strategic direction and ensuring technology solutions align with business objectives. You will also partner with senior stakeholders to govern architecture standards and drive innovation across the organization.

Act as the primary customer service partner for key clients to shape CX strategies and improve service performance. Lead strategic reviews and use data-led analysis to reduce avoidable customer contacts and enhance customer journeys.

The role focuses on using data and insights to reduce claims volumes and costs while improving client outcomes. It involves partnering with operational teams and stakeholders to identify trends, implement service improvements, and enhance the customer journey.