Inside Sales Representative

Southeast Pump Specialist, Inc. serves Georgia, South Carolina, North Carolina, and Florida. We specialize in industrial pump repair and are a distributor for pumps, mechanical seals, and mechanical packing. Our experienced team delivers dependable repair services and quality replacement solutions to keep your operations running.

Visit our Website: sepump.net

Responsibilities

Customer & Sales Support

• Respond promptly to customer inquiries by phone, email, and other communication channels.
• Develop strong relationships with customers by understanding their needs, applications, and purchasing requirements.
• Identify sales opportunities and proactively follow up on quotes, leads, and customer requests.
• Support outside sales representatives with customer communication, quotations, product information, and order management.
• Maintain regular communication with customers throughout the sales process.

Quoting & Technical Sales

• Prepare accurate and competitive quotations for pumps, parts, accessories, and related equipment.
• Review customer specifications, drawings, and application requirements to determine appropriate products.
• Work with manufacturers, engineering, and suppliers to identify the correct pump or equipment for an application.
• Understand basic pump terminology, including flow, head/pressure, horsepower, materials of construction, pump types, and application requirements.
• Provide customers with product information, pricing, lead times, and technical documentation.
• Follow up on open quotations and work to convert opportunities into orders.

Order Management

• Process customer purchase orders accurately and efficiently.
• Verify pricing, specifications, quantities, delivery requirements, and shipping information.
• Coordinate with purchasing, warehouse, service, and operations teams to ensure orders are completed on time.
• Communicate order status, delays, changes, and delivery information to customers.
• Assist with resolving customer issues and discrepancies.

Sales Development

• Develop new business opportunities with existing and prospective customers.
• Maintain accurate customer and sales information within the company's CRM or ERP system.
• Track quotations, sales opportunities, and customer follow-ups.
• Identify opportunities for replacement pumps, repair parts, upgrades, and additional equipment.
• Work toward established sales, margin, and customer-service goals.

Qualifications

• 2+ years of inside sales, customer service, industrial sales, or related experience preferred.
• Experience with industrial pumps, rotating equipment, mechanical equipment, fluid handling, or a related industry is a plus.
• Strong mechanical aptitude and willingness to learn technical products.
• Ability to read and understand basic technical specifications, drawings, and product literature.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to prioritize multiple customer requests and deadlines.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office and the ability to learn CRM/ERP systems.
• Ability to work effectively both independently and as part of a team.

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Southeast Pump operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.