Overview

Senior Infrastructure Engineer - Cloud Team

📍 Brazil | 🌐 Remote📋 Employment Type: CLT Contract

About the Role

As a Senior Infrastructure Engineer at Hyland, you'll take a lead role in designing, building, and implementing complex systems and solutions that power our IT infrastructure. You'll serve as a trusted escalation point for high-complexity issues, drive security improvements, champion disaster recovery readiness, and mentor the next generation of infrastructure talent. This is a role for a seasoned infrastructure professional who combines deep technical expertise with strategic thinking — someone who doesn't just solve today's problems but builds smarter, more resilient systems for tomorrow.

Your Tools

• Citrix & NetApp
• Linux & Microsoft Windows
• macOS & Microsoft Office
• Public Cloud Solutions
• Virtualization Technologies

Your Role Responsibilities – Here's What You'll Do

• Recommend and lead projects involving the design, build, and implementation of complex technology platforms and solutions, including installations, upgrades, and modernization of servers and systems across the enterprise infrastructure environment.
• Troubleshoot and resolve the most complex or escalated issues and outages; perform problem-solving, root-cause, and post-mortem analyses to drive process improvements and strengthen long-term system reliability.
• Safeguard the security, integrity, and confidentiality of supported systems and data; drive the execution of complex improvements to maintain and achieve a high security posture across all infrastructure environments.
• Gather data pertaining to solution needs; identify, predict, interpret, and evaluate system requirements; develop documentation standards and compose documentation that reflects processes and requirements for servers, network equipment, and configurations.
• Design and implement solutions for backup and disaster recovery; lead the testing and execution of disaster recovery plans and procedures to ensure business continuity and identify opportunities for continuous improvement.
• Operate as a trusted advisor and innovative thought leader; mentor, coach, and develop team members; contribute significantly to department growth through knowledge sharing, best practice coaching, audit automation, and ongoing infrastructure efficiency recommendations.

Role Essentials

You'll need these skills to hit the ground running:

• Significant experience as an Infrastructure Engineer with expertise in Microsoft Windows network environments and strong working knowledge of systems administration; proficiency in Microsoft Windows or macOS and Microsoft Office.
• Significant experience working with public cloud solutions, virtualization technologies, and server operating systems, with demonstrated ability to lead and deliver large-scale, complex infrastructure projects independently.
• Significant hands-on experience with Citrix, NetApp, and Linux in enterprise production environments, with the ability to troubleshoot and resolve the most complex or escalated issues and outages effectively.
• Excellent oral and written communication skills with a professional demeanor; excellent data gathering, interviewing, analytical, and problem-solving skills with strong customer service orientation and exceptional attention to detail.
• Excellent leadership, sound judgment, and business and technology acumen; demonstrated ability to mentor, coach, and provide timely feedback to team members while offering guidance and support to developing infrastructure professionals.

What We'd Like to See

These will help you stand out:

• Experience designing and implementing backup and disaster recovery solutions with demonstrated ability to lead testing and execution of disaster recovery plans to ensure business continuity and identify improvement opportunities.
• Experience participating in and driving server and environment audits for compliance with established standards, policies, and configuration guidelines; experience identifying and implementing audit automation capabilities.
• Demonstrated ability to operate as a trusted advisor to stakeholders and leadership, providing consulting services that leverage deep expertise and best practice knowledge across complex infrastructure environments.
• Experience developing and enforcing internal documentation standards to ensure consistency and adherence to process across server, network, and configuration management practices at enterprise scale.
• Bachelor's degree or equivalent combination of education and experience sufficient to successfully perform the principal duties of the role, with a proven track record of thriving in fast-paced, deadline-driven environments.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.