HTK, Sr. Training Specialist

Job Description:

The HTK, Sr. Training Specialist supports training, workforce capability, operational readiness, performance improvement, and knowledge management for HTK Operations. Working with the Principal Training & Performance Partner and business stakeholders, this role translates operational, technology and regulatory needs into practical solutions that improve employee readiness and effectiveness.  

Key Responsibilities 

• Translate HTK Operations business, technology, regulatory, and workforce needs into actionable training and readiness plans in partnership with the Principal Training & Performance Partner.  

• Design, develop, deliver, and maintain blended learning, job aids, communications, assessments, and point-of-need performance support using adult learning and instructional design principles. 

• Facilitate training and learning activities for employees, leaders, subject matter experts, and business trainers; apply feedback and performance data to continuously improve solutions. 

• Support readiness for technology and workflow changes by coordinating learning materials, pilots, rollout activities, reinforcement, and measurement.  

• Develop and maintain structured onboarding, role-based learning plans, systems and regulatory training, proficiency assessments and cross-training resources.  

• Apply and reinforce established knowledge management and Shelf governance standards; monitor content accuracy, currency, ownership, usability, and review status. 

• Partner with Operations and Quality to analyze performance trends, errors, audit findings, and risks; recommend and evaluate training or performance improvements.  

• Independently manage assigned initiatives, coordinate stakeholders and dependencies, communicate progress and risks, and escalate significant issues as appropriate.  

• Use Microsoft 365, learning technologies, and AI-enabled tools to enhance training, content, technical writing, analysis, and knowledge management.  

Qualifications 

• Bachelor’s degree in business, Education, Organizational Development, Instructional Design, Financial Services, or a related field; equivalent education and experience may be considered. 

• 5+ years of relevant training, performance consulting, organizational development, operational readiness, knowledge management, or related experience.  

• 5+ years of Broker-Dealer and/or RIA experience with knowledge of brokerage operations such as New Accounts, Cashiering, Trading, Commissions, Licensing, Operations Controls, advisor support, or supervision.  

• Strong instructional design, facilitation, adult-learning, communication, analytical, influencing, and project-management skills; ability to independently manage assigned initiatives and multiple priorities.  

• Experience translating complex operational, regulatory, technical, and business requirements into practical learning and performance-support solutions. 

• Ability to build stakeholder alignment, drive follow-through, and influence outcomes without direct authority. 

• Advanced proficiency with Microsoft 365 applications, learning technologies such as Articulate 360, and AI-enabled tools, including Microsoft Copilot, Claude, and similar platforms. 

Preferred 

• Experience with Docupace, NetX360, Envestnet, HUB, FIS, Shelf, or comparable financial services and knowledge management platforms. 

• Experience supporting Broker-Dealer or Registered Investment Adviser operations; financial services licenses (e.g., Series 7, 63, 65, or comparable licenses) are a plus. 

Base Salary Range - $80,000 - $100,000

For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.

Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.