HR Case Manager (Accommodations)

The HR Case Manager (Corporate Accommodations) provides expert guidance and case management support for employees seeking workplace accommodations under ADA/ADAAA and related leave and disability programs. This role focuses on high-complexity and highly sensitive cases, serving as a key escalation point and trusted advisor to employees, managers, and HR partners. The HR Case Manager combines strong analytical, communication, and customer service skills to deliver a connected, compliant, and compassionate case management experience that supports both employee retention and business objectives.

• Serve as the highest escalation point under operations leadership for complex accommodation cases, demonstrating expertise in case management, stakeholder consulting, and complex case resolution.
• Manage both executive and non-executive escalation responses, ensuring timely, accurate, and empathetic communication with all stakeholders.
• Handle highly sensitive cases, including HR-for-HR matters, within the assigned region while maintaining strict confidentiality and professionalism.
• Support all new hire nesting activities, including creating and managing nesting plans, conducting new hire audits, and providing coaching to ensure a smooth onboarding experience.
• Report regional trends and opportunities by reviewing quality audit results and other data to identify areas for mentoring, training, and process improvement.
• Manage workflow adjustments for the region, including out-of-office procedures and work assignments, to ensure consistent coverage and alignment with customer needs.
• Perform regional data analysis to identify trends in case volume, case types, and approvals, and use these insights to recommend training and share best practices with site stakeholders.
• Collaborate on return-to-work management by partnering with leave case managers and disability vendors to ensure effective administration of leave and accommodation programs.
• Provide consultation and coaching on accommodation matters to regional HR partners, managers, and employees, helping them navigate complex situations and requirements.
• Offer information, referrals, and support to employees with medical conditions or disabilities (occupational and non-occupational), as well as to supervisors, HR, and other partners, to support employee retention.
• Advocate for the accommodations process by delivering ongoing consultative support to site stakeholders and accommodation specialists, with a focus on problem solving and creative solutions.
• Facilitate escalated communication between stakeholders, employees with disabilities, and leave-related partners, including Leave of Absence, Short-Term Disability, Long-Term Disability, and Workers Compensation.
• Coordinate with disability and leave services management and legal partners on escalated issues, ensuring compliance with applicable laws and internal policies.
• Manage sensitive cases such as those involving behavioral health conditions with discretion, empathy, and adherence to legal and policy requirements.
• Assist HR and department leaders in identifying essential and marginal job functions to inform appropriate accommodation decisions.
• Conduct job site analyses as needed to assess work environments and identify reasonable accommodation options.
• Help employees understand their medical restrictions, functional limitations, and their legal rights and responsibilities related to accommodations and leave.
• Maintain strict confidentiality in all verbal and written communications, particularly when handling sensitive medical or personal information.
• Stay current on legislation and national, state, and local issues affecting access and accommodations for employees with disabilities.
• Document and maintain up-to-date case records and notes in the case management system, ensuring accuracy, completeness, and compliance with internal standards.
• Assess business units training needs related to accommodations and disability management and deliver or support group training sessions as appropriate.
• Provide professional opinions and documentation of actions taken on behalf of employees with disabilities in formal forums such as grievances, arbitration, depositions, and similar proceedings when requested.
• Adhere to internal service-level agreements (SLAs) and quality standards, consistently meeting performance expectations in a fast-paced, high-volume environment.

• Bachelor's degree, or at least 4 years of equivalent professional or military experience.
• At least 3 years of experience in leave of absence, disability case management, ADA/ADAAA accommodations, human resources, or a closely related field.
• Working knowledge of federal and state leave and disability regulations, including ADA/ADAAA and FMLA.
• Experience managing cases from initiation through resolution in a case management system.
• Proven ability to communicate complex information clearly to employees, managers, and HR partners, both verbally and in writing.
• Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.
• Proficiency with Microsoft Office tools, including Word, Excel, Outlook, and PowerPoint.
• Ability to prioritize and manage a high volume of cases and tasks with minimal guidance in a fast-paced environment.
• Background in human resources, accommodations, and leave of absence programs.
• Strong communication skills with a customer service focus, ensuring a trusted and supportive case management experience.

• Prior experience in disability accommodations, ADA compliance, or workplace accessibility, particularly in a corporate environment.
• Experience working with corporate or professional employee populations in a high-volume support setting.
• Familiarity with accommodation case management platforms and other internal HR systems and tools.
• Understanding of medical documentation review, including interpreting physician notes related to functional limitations and restrictions.
• Experience in stakeholder consulting and providing guidance to HR partners, managers, and employees on complex accommodation matters.
• Ability to perform data analysis to identify trends in case volume, case types, and approvals, and to translate findings into actionable recommendations.
• Experience supporting new hire onboarding or nesting programs, including audits and coaching.
• Comfort working with cases involving behavioral health conditions and other sensitive issues.
• Strong problem-solving skills with a focus on creative and practical accommodation solutions.
• Ability to assess training needs, contribute to training content, and facilitate group training sessions.
• Experience participating in or supporting formal processes such as grievances, arbitration, or depositions related to accommodations and disability cases.

This is a 100% remote role within a fast-paced, high-volume corporate accommodations environment. You will work extensively with digital case management systems and the Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, to manage cases, analyze data, and communicate with stakeholders. The position involves regular collaboration with HR partners, managers, legal teams, and external disability and leave vendors through virtual meetings, email, and other online communication tools. Work hours may require flexibility to support regional needs and to meet internal service-level agreements and quality standards. The environment emphasizes confidentiality, professionalism, and a strong customer service orientation, with a focus on supporting employees access needs and fostering an inclusive and supportive workplace.

This is a Contract position based out of Phoenix, AZ.

The pay range for this position is $28.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Phoenix, AZ.

This position is anticipated to close on Nov 25, 2026.

This is a fully remote position.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.