Job Overview

SmartScale360 is hiring a HomeCare Coordinator (Remote) to oversee caregiver scheduling, patient care coordination, and day-to-day home care operations. This role requires excellent organizational skills, strong problem-solving abilities, and advanced communication skills to manage caregiver schedules, support patients, and ensure smooth operations.

We are looking for candidates who not only have home care coordination or healthcare operations experience but also a strong background in handling bulk calls, managing intensive customer complaints, and navigating high-pressure customer interactions. Experience with US-based healthcare accounts (Aetna, UHC, BCBS, etc.), healthcare CRMs, and customer retention strategies is highly desirable.

This is an excellent remote healthcare opportunity for Philippines-based applicants who want to contribute to the growing home care industry.

Key Responsibilities

Caregiver Scheduling & Coordination

• Create and manage caregiver schedules to ensure proper coverage based on client needs.

• Match caregivers with clients by assessing skills, availability, and care requirements.

• Handle schedule adjustments, shift swaps, and last-minute cancellations.

• Maintain caregiver availability records and time-off requests.

• Communicate schedule updates to caregivers and clients promptly.

• Proactively fill coverage gaps using backup caregivers.

Client & Caregiver Support

• Act as the main point of contact for clients and caregivers regarding scheduling and care needs.

• Conduct regular check-ins with clients and caregivers to ensure satisfaction and high-quality care.

• Provide guidance, feedback, and solutions to address caregiver concerns.

• Build strong relationships with both clients and caregivers to ensure engagement and retention.

• Handle bulk inbound/outbound calls, including escalations, complaints, and urgent care needs.

Crisis Management & Problem-Solving

• Manage urgent staffing issues such as caregiver no-shows or emergency client needs.

• Identify staffing shortages and implement fast, effective solutions.

• Resolve scheduling conflicts and client concerns in a professional manner.

• Stay calm and solution-oriented in high-stress or time-sensitive situations.

Administrative & Compliance Support

• Maintain accurate caregiver schedules, client care plans, and compliance documentation.

• Ensure compliance with home care policies, healthcare standards, and regulations.

• Use scheduling software, applicant tracking systems (ATS), and productivity tools to streamline processes.

• Track caregiver certifications, training records, and compliance requirements.

• Support caregiver performance tracking through feedback and client reviews.

Recruitment & Onboarding Support

• Assist in sourcing, interviewing, and onboarding caregivers to meet staffing demands.

• Conduct initial caregiver assessments and interviews.

• Coordinate background checks, new hire paperwork, and training.

• Maintain an active caregiver pipeline to support staffing needs.

• Collaborate with hiring managers for a smooth recruitment and onboarding process.

Qualifications & Requirements

Experience & Skills

✅ At least 1 year of experience in home care coordination, scheduling, healthcare operations, or staffing.
✅ Background in healthcare, home care agencies, or caregiver recruitment preferred.
✅ Proven experience handling bulk calls, including escalations, side-to-side calls, and customer complaints.
✅ Strong background in customer retention, aggressive sales calls, or healthcare account management (experience with Aetna, UHC, BCBS, or similar US-based insurance companies a plus).
✅ Proficiency in healthcare CRMs and call-handling systems.
✅ Strong problem-solving, multitasking, and time-management abilities.
✅ Excellent written and verbal communication skills in English.
✅ Proficient in Google Workspace, Microsoft Office, and scheduling software.

Technical & Work Setup

✅ High-speed internet connection (at least 25 Mbps).
✅ PC/Laptop: Minimum 8GB RAM, i5 processor or equivalent.
✅ Noise-canceling headset (preferred).
✅ Quiet & professional home office setup.

Work Schedule & Benefits

• Location: Remote (Philippines-based applicants only).
• Salary: PHP 35,000 + Performance-Based Bonuses!
• Supportive & Collaborative Work Environment
• Opportunities for Career Growth
• Join our team and play a key role in ensuring seamless caregiver scheduling and exceptional patient care!
• Learn more about us at www.smartscale360.com
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