Home-Based DCX Customer Support Specialist
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AI Summary
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
Immediate Hiring Opportunity:
The DCX Customer Support Specialist will work as a full-time employee for DCX based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by the company.
The DCX Customer Support Specialist will manage customer requests, provide effective solutions, and ensure a seamless support experience through strong communication, organization, and problem-solving skills. You will also support operational initiatives by maintaining accurate information, improving processes, and collaborating with internal teams to enhance efficiency and customer satisfaction. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in delivering a high-quality support experience. ability to work well with co-workers, and a desire to learn new work skills.
REQUIRED CORE COMPETENCIES
Customer-Focused Service: Demonstrates a strong ability to manage customer inquiries and requests with professionalism, empathy, and accuracy.
Attention to Detail: Maintains accurate records, documentation, and trackers while ensuring information provided to customers is complete and correct.
Excellent Communicator: Effectively communicates with customers and internal teams, applying strong written and verbal communication skills.
Time Management: Successfully manages multiple priorities, requests, and deadlines in a fast-paced environment.
Problem Solver: Applies critical thinking and sound judgment to identify solutions and resolve issues efficiently.
WHAT YOU WILL DO
Customer Support & Service Delivery
Manage customer inquiries and requests through email, phone, and other support channels.
Respond to requests in a timely and professional manner while meeting established service expectations.
Own support requests from initial intake through resolution, ensuring proper follow-up and communication. • Prioritize requests based on urgency and business impact.
Provide accurate, complete, and helpful information using available resources and tools.
Maintain a customer-focused approach while ensuring a positive support experience.
Operations & Continuous Improvement
Support day-to-day operations by managing a variety of customer support and administrative responsibilities.
Maintain accurate records, documentation, trackers, and operational resources.
Assist with creating and maintaining internal documentation and knowledge resources.
Identify opportunities to improve workflows, enhance customer experience, and increase team efficiency.
Monitor support activities, trends, and key performance metrics.
Collaborate with internal teams to ensure timely resolution of requests.
Support additional projects and initiatives as business needs evolve.
Ad hoc duties as assigned.
WHAT WE LOOK FOR
Education: Bachelor's degree in Business Administration, Communication, or related field.
Experience: 5+ years of experience in customer support, customer service, operations, or a related role.
Language Proficiency: Strong verbal, written, and English communication skills.
Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Technical Skills:
Proficient with Microsoft Office or Google Workspace, including spreadsheet tools.
Comfortable learning and working with different systems, tools, and platforms.
Experience with CRM, ticketing systems, project management tools, or customer support platforms is a plus.
HubSpot and Asana experience is a plus.
Demonstrates strong organization, time management, and attention to detail.
Strong sense of ownership with a proactive and positive attitude.
A collaborative team player who is adaptable, dependable, and committed to delivering excellent customer experiences.
Role Details
Work Shift: 8:00 AM - 5:00 PM (CST)
Workdays: Monday through Friday
Salary: PHP 25,000.00 - 35,000.00
About DCX
DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply!
To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.
To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.
We look forward to receiving your application and getting to know you better!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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