Helpdesk Senior Associate - Potuguese

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate-Portuguese to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Senior Associate PORTUGUESE - Full Time 

Location: Remote (candidate MUST LIVE IN GUADALAJARA)
Requirements: 

• Availability to work 45 hours per week 

• Advanced Portuguese and Spanish

• Looking to work in IT Environment 

• 6 months of experience in Customer Service 

We Offer: 

• Competitive salary 

• Grocery Tickets - 12% of base salary
• 30 days of christmas bonus
• 12 days of vacations • 50% Vacation bonus • 5 personal days per year • Medical insurance (You and your family) • Life insurance• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company

Activities
• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments • Answer technical support calls providing and escalating to other support groups • Provide support based on email generated requests or reports • Document troubleshooting steps and detailed description of the customer incidents and requests • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures