Head of Customer Success & Commercial Operations – AI-Driven

About the role:

We are looking for an exceptional, results-driven leader with a proven track record of transforming Customer Success organisations, accelerating commercial performance and leveraging AI to achieve operational excellence.

Our ideal candidate would have:

• Lead, develop and scale high-performing international Customer Success teams.

• Drive customer adoption, retention, recurring revenue growth and commercial performance.

• Transform business operations through AI, automation and innovative working methods.

• Optimise customer lifecycle management, commercial processes and CRM effectiveness.

• Establish a strong performance culture based on accountability, measurable results and continuous improvement.

• Collaborate across commercial, product and technology teams to accelerate growth and scalability.

We also value very positively:

• Outstanding track record in B2B SaaS, ideally in value-enhancing solutions, with demonstrated success improving customer retention, revenue and operational performance.

• Proven experience transforming and scaling Customer Success organisations, with significant, measurable achievements.

• Strong, hands-on leadership skills and experience managing international teams.

• Practical AI and automation expertise, with successful implementation of solutions delivering tangible business results.

• Entrepreneurial, commercially driven and execution-oriented, with the ability to challenge established practices and deliver change.

• Strong analytical capabilities, SaaS business understanding and CRM expertise.

• Fluent English; additional languages are an advantage.

We are the first company to:

Join an international technology company at the intersection of AI, aesthetic medicine and practice growth, with the opportunity to shape commercial operations, lead transformation and make a direct impact on business performance.

We value proven achievements, practical execution and the ability to deliver exceptional results.

If you want to stand out, also send a short video as to why you would be the ideal fit for this role.

About us

Please look at our website: https://www.crisalix.com And please see our videos: Is an open secret :)  We are the first company to:

• Release an app integrating the Structure 3D Sensor in the medical field:https://vimeo.com/153819148

• Launch a 4D/VR app in the plastic surgery field:https://vimeo.com/164631085

• Apply Augmented Reality technology to the plastic surgery sector:https://vimeo.com/270757808
  
  

We would love to get to know you! If you would like to know us too, please apply in English or send an email to jobs@crisalix.com

Is this role not an exact fit?

Sign up to keep in touch and we’ll let you know when we have new positions on our team. Crisalix is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.