Job description
About the Company
Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. The company recently established its operations in the Guatemala and we are looking for an extraordinary talent who will be part of our pioneer and diverse team. Are you passionate about joining a start-up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality?
Be one of us, and be part of our success story!
Your Role
As a Banking Customer service representative,
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Responsible for handling inbound calls from customer's inquiries and complaints in a Financial / Bank Services environment.
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Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. Resolve service problems like customer complaints, cause of the problem, etc.
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Ensure that customer queries are answered to their satisfaction and in a timely manner.
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Address customer's concerns related to the services and provide the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels.
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Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently.
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Accurate and complete information using our communication methods is needed for this role.
About You
For you to become a successful candidate for this role
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Have at least 1 year of BPO experience.
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An innate drive to provide excellent customer service.
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Finished high school education.
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Strong interpersonal and comprehension skills.
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Flexible in shifting schedule
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Capable of handling escalated situations, remittances, and disputes.
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Excellent communication and demonstrable probing and problem-solving skills.
Work from Home Requirements:
Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted) Min download Speed of 10mbps and Upload 10mbps Hardwired into the PC/Laptop (wireless internet access not permitted) Back up ISP / InternetAt UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.
We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.
When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.
In order for us to prioritize your application make sure to take all the assessments and complete the process.
Job Types: Full-time, Permanent
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