Group Aftersales Performance & Operations Manager

Location: UK or any Europe & Africa market where Inchcape has an established presence.
Contract Type: Full-time

Are you looking to play a key role in shaping aftersales performance across a global organisation?

Join Inchcape Group Functions, part of Inchcape’s global network. In this role, you will support the development and execution of Inchcape’s global aftersales strategy, helping drive operational excellence, performance improvement and data-driven decision making across our markets. Working closely with regional and market teams, you will lead global performance reporting, identify opportunities for growth and optimisation, and support the deployment of best practices that enhance customer experience and business performance.

What you'll do

• Own the global aftersales KPI framework and reporting cadence, providing insights and performance reviews to regional and executive stakeholders.
• Develop and maintain executive dashboards covering key aftersales metrics including service and parts revenue, profitability, workshop performance, customer retention, inventory management and customer satisfaction.
• Conduct benchmarking and performance analysis across markets, identifying risks, opportunities and best practices to support continuous improvement.
• Lead data-driven analysis to uncover revenue growth opportunities across service, parts, accessories, body & paint operations, retention programmes, pre-paid maintenance and extended warranties.
• Partner with market aftersales teams to support performance improvement plans, operational governance and implementation of global standards and playbooks.
• Support system optimisation, reporting automation, onboarding of new brands and acquired businesses, and drive a culture of data-led decision making across the organisation.

About you

• Strong experience within automotive or motorcycle aftersales, ideally with exposure to multiple markets.
• Demonstrated experience managing performance through KPIs, reporting and operational analysis within an OEM, distributor, retailer network, national sales company or large dealer group.
• Strong understanding of workshop operations, parts operations, customer retention, fixed operations profitability, and maintenance or warranty programmes.
• Advanced Excel skills and strong Power BI (or equivalent business intelligence platform) experience, with excellent analytical and reporting capabilities.
• Strong stakeholder management, communication and influencing skills, with the ability to work effectively across global teams and functions.
• Proficiency in English and a highly structured, detail-oriented and commercially focused approach to problem solving.

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together. 

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all. Click here to learn more about our commitment to Inclusion and Diversity.

About us

Inchcape is the leading global automotive distributor operating in  markets.  We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.  We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com 

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.