Global IT Manager, Data Center IT

Team Leadership

• Lead, mentor, and develop a growing distributed team of five to six systems and network professionals across multiple countries and time zones.

• Own performance management, career development planning, hiring, and onboarding for the team.

• Establish and enforce operating standards for documentation quality, ticket hygiene, change management, and on-call responsiveness.

• Build genuine team cohesion across a workforce that is remote by default and rarely in the same room — deliberate communication rhythm, clear ownership, and shared standards.

Operational Ownership

• Own the availability, performance, and lifecycle of data center IT infrastructure across the global portfolio — server, storage, virtualization, network, and monitoring.

• Ensure consistent execution of backup and restore validation, patching, monitoring coverage, and access management across all sites.

• Own major incident response: coordinate the response, drive root cause analysis, and ensure remediation actions are completed rather than merely logged.

• Manage the vendor and integrator relationships that support site IT — hold partners to their contractual commitments and to a professional standard of delivery.

• Drive down alert noise and eliminate recurring incidents rather than absorbing them as routine.

Project and Buildout Delivery

• Lead IT scope for new facility deployments and expansions — planning, procurement, structured cabling coordination, IDF and MMR standup.

• Coordinate IT delivery against construction and commissioning schedules, and escalate early and clearly when IT's window is being compressed.

• Manage the technical standards library — SOPs, build standards, naming and addressing conventions, and site documentation — and hold the team to it.

• Partner with Corporate IT, Security & Compliance, Controls, and Operations to ensure site delivery is aligned across functions.

• Manage hardware refresh cycles, capacity planning, IT capital and operating budget input for your area.

• Seven or more years in systems administration, network administration, or infrastructure engineering, including at least two years leading or managing technical staff.

• Demonstrated experience managing a distributed or remote team across multiple time zones.

• Working proficiency — credible, not necessarily expert — across Windows Server, Linux, virtualization, enterprise storage, and IP networking. You must be able to hold a technical conversation with your team, evaluate a design, and judge whether a proposed fix is sound.

• Experience owning incident management and root cause analysis for business-critical infrastructure.

• Track record of establishing and sustaining operational standards and documentation in an environment that previously lacked them.

• Strong written and verbal communication, including the ability to brief non-technical stakeholders and executives clearly.

• Willingness to travel to sites across North America and Europe as project schedules require.