French Speaking Digital Trust and Safety Analyst - Work In Sofia, Bulgaria

French Speaking Digital Trust and Safety Analyst

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm with a distinguished track record of connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With deep expertise in international staffing solutions, we pride ourselves on delivering a seamless, candidate-first recruitment experience that opens doors to life-changing career opportunities across Europe. At Mercier Consultancy Group, we don't just find you a job — we help you build a future.

Job Overview

Mercier Consultancy Group is actively seeking a highly motivated and detail-oriented French Speaking Digital Trust and Safety Analyst to join a dynamic and fast-paced social media team based on-site in Sofia, Bulgaria. This is an exceptional opportunity for French-speaking professionals who are passionate about creating safer digital environments and wish to build a meaningful career within the ever-evolving social media industry. If you are searching for rewarding French-speaking jobs that combine purpose, professional growth, and an international lifestyle, this French Speaking Digital Trust and Safety Analyst position in Bulgaria could be the perfect next step for you.

Key Responsibilities

• Review, assess, and moderate French-language user-generated content across social media platforms, ensuring strict compliance with established community standards and platform policies.
• Identify, investigate, and escalate harmful, abusive, or policy-violating content including hate speech, misinformation, graphic material, and spam within the social media ecosystem.
• Analyse emerging trends in online harmful behaviour and contribute actionable insights to help strengthen the platform's trust and safety frameworks.
• Collaborate closely with cross-functional teams including Policy, Legal, and Engineering to refine content moderation workflows and improve detection accuracy.
• Handle sensitive escalations with professionalism, cultural awareness, and a thorough understanding of French-speaking communities and digital communication norms.
• Maintain accurate and detailed records of reviewed content and moderation decisions in accordance with internal quality and compliance standards.
• Participate in ongoing training sessions to stay current with platform policy updates, social media industry developments, and best practices in digital trust and safety.
• Provide feedback on policy gaps and edge cases, supporting continuous improvement in the platform's safety and integrity operations.

Requirements

• Native or fluent French language proficiency (both spoken and written) is essential for this role.
• Valid EU passport is mandatory.
• Strong written and verbal communication skills in English for internal collaboration and reporting purposes.
• Prior experience in content moderation, trust and safety, customer support, or a related field within the social media or digital industry is highly advantageous.
• Demonstrated ability to exercise sound judgement, critical thinking, and composure when handling sensitive or distressing online content.
• High level of cultural awareness and sensitivity, particularly in relation to French-speaking markets and online communities.
• Comfortable working in a structured, on-site environment in Sofia, Bulgaria, with the ability to adapt to rotating shift schedules as required by the social media platform.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to set you up for success from day one
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including flights, airport transfer, and hotel accommodation upon arrival
• Monthly Performance Bonus rewarding your dedication and results
• €1,500 Signing Bonus awarded as a one-time payment to all new hires
• A supportive, multicultural team environment within a thriving social media operation
• And Much More...

Life in Bulgaria

Relocating to Bulgaria means embracing a lifestyle that effortlessly blends rich history, vibrant culture, and stunning natural beauty. Sofia, the capital of Bulgaria, is one of Europe's most underrated gems — a cosmopolitan city where ancient landmarks, buzzing café culture, and a thriving tech and digital industry scene coexist in perfect harmony. Bulgaria enjoys a varied four-season climate, with warm Mediterranean-influenced summers and picturesque snowy winters, offering something truly special for every taste and lifestyle. Whether you prefer hiking in the Vitosha mountains, exploring the city's world-class museums, or socialising in Sofia's ever-growing international community, Bulgaria delivers an exceptional quality of life at a very affordable cost of living.

Bulgaria is fast becoming one of the most popular destinations for multilingual professionals seeking Jobs in Bulgaria within the digital and social media industry, and it is easy to see why. The country boasts a welcoming expat community, outstanding cuisine that blends Balkan and Mediterranean influences, excellent public transport links, and a warm and hospitable culture that makes settling in straightforward and enjoyable. From the charming old towns of Plovdiv and Veliko Tarnovo to the sun-kissed Black Sea coastline, Bulgaria offers an extraordinary backdrop for your next professional chapter. With our fully paid relocation package, making the move to Bulgaria has never been easier or more rewarding.

How to Apply

Are you a French-speaking professional ready to make your mark in the social media industry and take full advantage of this outstanding French Speaking Digital Trust and Safety Analyst position in Bulgaria? We would love to hear from you. Click the Apply Now button below to submit your application and take the first step towards an exciting new career journey with Mercier Consultancy Group. Our dedicated recruitment team will be in touch promptly to guide you through every stage of the process. Whether you are already exploring Jobs in Bulgaria or are new to the idea of relocating, Mercier Consultancy Group is here to make your transition as smooth and rewarding as possible. We look forward to welcoming you to the team.