AU-WFH Live Chat Customer Support Agent — PT/FT

We are looking for a friendly and reliable Live Chat Customer Support Agent to assist customers online. You will communicate with customers through live chat, answer questions, resolve basic issues, provide product or service information, and ensure customers receive a positive experience.

Key Responsibilities

• Respond to customers through live chat, email, and online messaging.
• Answer questions about products, services, orders, payments, and accounts.
• Resolve customer complaints and basic technical or account issues.
• Escalate complex issues to the appropriate team.
• Maintain accurate customer records and update support tickets.
• Follow company policies and customer-service procedures.
• Meet response-time and customer-satisfaction targets.
• Work independently while maintaining professional communication.

Requirements

• Excellent written English and communication skills.
• Friendly, professional, and patient manner.
• Good computer and typing skills.
• Ability to multitask and handle several chats at once.
• Reliable internet connection and a suitable home-working environment.
• Previous customer service, call-center, retail, or chat-support experience is helpful but some entry-level positions may provide training.
• Availability to work Australian business hours or assigned shifts.