Formulation Account Manager

Hey there! We're Blanka, a cutting-edge platform that empowers salons, spas, and entrepreneurs to launch their own branded product line in minutes. We're looking for a detail-obsessed, relationship-driven Formulation Account Manager to own the journey of our custom formulation clients, from kickoff to finished SKU.

ABOUT THE ROLE

This is a hybrid role. Part account management, part sales, part project management. If you love keeping complex projects on track, building trust with clients, and geeking out over cosmetic formulations, keep reading.

As our Formulation Account Manager, you'll be the main point of contact for clients developing custom formulation SKUs. You'll guide them through every stage of the process, briefing, R&D, sampling, revisions, approvals, and packaging, while keeping timelines, expectations, and communication tight. This is a client-facing role for someone who is hyper organized, proactive, and comfortable talking chemistry with both clients and our formulation team.

WHAT YOU'LL DO

• Project Ownership: Manage the end-to-end custom formulation process for multiple clients at once, keeping every project on schedule and every stakeholder informed.

• Client Communication: Serve as the primary point of contact for clients throughout development, proactively updating them on progress, next steps, and any changes before they have to ask.

• Formulation Liaison: Translate client goals and feedback into clear briefs for our formulation and R&D teams, and translate technical formulation details back into language clients understand.

• Timeline Management: Build and maintain project timelines across multiple concurrent SKUs, flag risks early, and keep things moving when priorities shift.

• Sampling & Revisions: Coordinate sample rounds, track client feedback, and manage revision cycles until formulas are approved.

• Account Growth: Identify opportunities to expand existing accounts, whether that's additional SKUs, new product categories, or upsells, and bring a sales mindset to client conversations.

• Documentation & Process: Keep meticulous records of specs, approvals, and version history for every formulation, and help refine our internal processes as the team scales. Cross-Functional Collaboration: Partner closely with Formulation, Operations, and Sales to make sure custom projects launch smoothly and on time.

  
  

YOU'RE EXCITED ABOUT THE ROLE BECAUSE…

• You love being the person who keeps a dozen moving parts organized and on track.

• You enjoy being the trusted point of contact clients can count on.

• You're energized by the science side of beauty, ingredients, formulations, and how products actually get made.

• You like a role that blends relationship building with process and structure.

• You want real ownership over client outcomes, not just a piece of the process.

• You're motivated by helping clients bring their vision to life, from brief to finished product.

WE'RE EXCITED TO HAVE YOU BECAUSE...

• You have extreme attention to detail and rarely let things slip through the cracks.

• You're hyper organized and know how to manage multiple projects and deadlines at once.

• You communicate proactively, clearly, and professionally, especially when timelines shift or bad news needs delivering.

• You have a solid understanding of cosmetic chemistry or formulation development, or you pick up technical concepts quickly.

• You're comfortable wearing an account management hat and a project management hat in the same conversation.

• You build trust easily and know how to manage client expectations without over-promising.

• You're calm under pressure and can juggle competing priorities without losing quality.

EXPERIENCE

• 3+ years in project management, account management, or client success, ideally in a product development or manufacturing environment.

• Experience with or strong working knowledge of cosmetic chemistry, formulation development, or a related scientific field.

• Track record of managing multiple concurrent projects with competing deadlines.

• Strong written and verbal communication skills, comfortable leading client conversations.

• Experience with project management or CRM tools (HubSpot experience a plus).

WHAT WE BRING TO THE TABLE

• Competitive base salary, commensurate with experience.

• Extended benefits package including full health, dental, and vision coverage.

• Stock options, so you can participate in the long-term success of building Blanka with us.

• Remote work friendly. Work from anywhere in Canada.

• Access to product perks and discounts on high-end beauty and wellness products.

• Flexible vacation policy.

• The chance to learn and grow with a team of unconventional, diverse teammates, all working toward the same mission.

• A fantastic opportunity to join an innovative startup with huge potential for career growth.

If you're interested in this role, please send your resume to Kaylee at kaylee@blankabrand.com!