Finnish Speaking Support Center Analyst

Patrique Mercier Recruitment FR is excited to announce an opening for a Finnish Speaking Support Center Analyst. In this pivotal role, you will be responsible for providing outstanding support to our clients and users, ensuring their inquiries and issues are resolved efficiently. As a Support Center Analyst, you will engage with Finnish-speaking customers and collaborate with internal teams to deliver a seamless service experience.

Responsibilities

• Act as the main point of contact for Finnish-speaking clients, addressing inquiries via phone, email, and chat.
• Troubleshoot and resolve a variety of technical issues and product-related inquiries to ensure high customer satisfaction.
• Accurately document and log all customer interactions and resolutions in the support ticketing system.
• Assist clients in understanding product features and provide necessary training or guidance.
• Work closely with other departments to escalate complex issues and enhance overall support processes.
• Monitor ticket statuses and proactively follow up with customers to ensure timely resolutions.
• Stay updated on new products, updates, and industry trends to improve service delivery.

Requirements

• Fluency in Finnish and English, with strong written and verbal communication skills.
• Prior experience in a customer support or technical support role is preferred.
• Excellent troubleshooting skills and the ability to provide effective solutions to clients.
• Able to multitask and prioritize effectively in a fast-paced environment.
• Familiarity with support ticketing systems and CRM software is a plus.
• Strong commitment to customer service excellence and the ability to work well within a team.
• A proactive attitude towards learning new technologies and adapting to processes.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...