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Provide on-site support for Instron products, including calibration, maintenance, installation, and troubleshooting. Proactively identify sales leads and ensure all administrative tasks and customer communications are handled professionally.
Job Description:
Provide on-site support for the Instron product range, including, but not limited to calibration, maintenance, installation, training and basic troubleshooting of EM, SH and CEAST materials testing systems and other after sales warranty services, as specified by the Service Operations Supervisor or Team Lead.
Ensure that all requests for onsite service support for the Instron product range are dealt with in a prompt and professional manner.
Proactively look for leads for new machines, accessories and other services.
Be familiar with the company’s product life cycle in order to be able to advise customers regarding obsolescence.
Report on competitive equipment and activities at customer sites.
Ensure that adequate preparation and planning is made before each visit so that the job is completed correctly without the need for further follow up visits.
Ensure that planning for visits including travel is carried out in the most cost-efficient way and that there is smooth pre-visit and post visit communication with the customer.
Have a basic understanding of our 80 applications.
Responsible for quality of own work.
Ensure all administration is accurate and up to date, to the latest company requirements using the tools provided.
To submit expenses and other paperwork within the required timeframe.
Contribute to the company's efforts to improve customer satisfaction, reduce costs and improve quality using the ITW Tool Box and other process’s as required.
Carry out any other ad hoc duties, as requested, in line with the requirements of the role in order to support the Service department and wider business.
Ability to pick up technical training, processes and systems quickly
Basic awareness of costs and own impact on margin
Flexible, resilient, open minded
Computer Literate
Well organized with good time management skills
Good written and verbal communication skills including fluency in English and Italian.
Excellent interpersonal skills
Team player.
Customer oriented.
Relevant technical qualifications in mechatronics, mechanics, electrical, electronic engineering or equivalent
Relevant in a similar role.
Technical fault-finding experience with both electro-mechanical and servo hydraulic systems.
Compensation Information:
N/A
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