EverWell - Payments Account Manager (Remote, Australia)

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers.  As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en    

This is where you come in!

We're looking for an ANZ Payments Account Manager to help our existing Timely customers discover the value of Timely Pay and Terminals, making it easier for them to manage payments and grow their businesses.

You'll play a key role in driving payments adoption across Australia and New Zealand, building strong customer relationships, identifying opportunities and helping customers get even more value from Timely.

If you love connecting with people, thrive in a target-driven environment and enjoy finding solutions that genuinely make a difference, we'd love to hear from you!

What you'll be doing.

• Build and manage a pipeline of payments opportunities within our existing Timely customer base.
• Proactively engage customers through calls, emails and follow-ups to identify opportunities.
• Understand customer needs and recommend the right Timely Pay and Terminals solutions.
• Clearly communicate the value of our payments products and how they support business growth.
• Manage opportunities from initial conversation through to conversion.
• Build trusted relationships that support long-term customer success.
• Work closely with Sales, Customer Success and other teams to achieve payments growth targets.

What you'll bring

• Experience in account management, sales or a similar customer-facing commercial role.
• Strong communication and relationship-building skills.
• A proactive, self-motivated approach with a passion for achieving targets.
• Confidence engaging customers, understanding their needs and presenting solutions.
• The ability to manage multiple opportunities and priorities in a fast-paced environment.
• Experience using CRM systems and digital tools.
• A collaborative mindset, genuine curiosity and a customer-first approach.
• An understanding of the hair and beauty industry would be a bonus!

Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

Why join us? 

At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year. 

We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. 

We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.  

• This role is permanent, full time position and can be based anywhere in the Australia.
• You must be legally entitled to work in Australia.
• Applications close when we find the right person! 

Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience.

EverCommerce uses approved artificial intelligence (“AI”) tools to support its business operations. Employees are encouraged to use authorized AI tools, when appropriate for their roles, to improve efficiency, quality, and innovation. All AI use must comply with company policies, including requirements concerning confidentiality, data security, intellectual property, accuracy, and human review. Employees remain responsible for reviewing and validating AI-assisted work.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

EverCommerce uses approved artificial intelligence (“AI”) tools to support its business operations. Employees are encouraged to use authorized AI tools, when appropriate for their roles, to improve efficiency, quality, and innovation. All AI use must comply with company policies, including requirements concerning confidentiality, data security, intellectual property, accuracy, and human review. Employees remain responsible for reviewing and validating AI-assisted work.