Engineering Operations Coordinator

About IXOPAY

IXOPAY is the enterprise-grade global payment infrastructure platform built for the era of agentic commerce. We equip merchants and enterprises with AI-driven intelligence, payment orchestration, advanced tokenization, and the tools to optimize every stage of the payments journey.

From intelligent routing and compliance to customizable modules and enterprise-scale orchestration, IXOPAY helps businesses integrate faster, improve payment performance, and expand globally with confidence.

At IXOPAY, our people are our greatest strength. Our collaborative culture is built on shared values that guide how we work, innovate, and support our customers.

About the Role

We're looking for an Engineering Operations Coordinator to help drive operational efficiency, alignment, and continuous improvement across IXOPAY's Platform Engineering organization.

In this role, you'll bring structure and visibility to the processes that support our engineering teams, including Agile delivery, resource planning, budget management, incident reviews, compliance, and software releases. Working closely with Engineering leadership, team leads, Finance, and Security, you'll help ensure our teams have the information, processes, and operational support they need to work effectively.

You'll take ownership of recurring operational activities, improve reporting and documentation, and identify opportunities to automate manual processes. From coordinating quarterly capacity planning to supporting PCI DSS audit readiness, your work will help engineering teams stay focused on delivering secure, reliable, and scalable technology.

This is an opportunity to combine strong organizational and analytical skills with meaningful ownership, helping shape how a global engineering organization plans, collaborates, and continuously improves.

What You'll Do

Drive Engineering Operations & Delivery Coordination

• Coordinate Agile ceremonies, team stand-ups, and recurring planning activities to support effective collaboration and delivery.

• Manage and maintain Jira backlogs, workflows, boards, and reporting conventions across Platform Engineering teams.

• Partner with Engineering Managers and Team Leads to track priorities, identify blockers, and ensure action items are addressed.

• Establish consistent processes and operational practices that improve visibility, accountability, and efficiency across teams.

• Support production release coordination, including scheduling, change approvals, stakeholder communication, and deployment readiness activities.

Support Budget & Capacity Planning

• Partner with Engineering leadership and Finance to coordinate annual budget planning across headcount, tooling, cloud infrastructure, and vendor expenses.

• Track actual spending against budget, identify variances, and prepare regular financial updates and reporting for leadership.

• Coordinate quarterly capacity planning by gathering team availability, commitments, and anticipated workload.

• Develop clear capacity summaries and reporting that help leadership balance strategic initiatives, operational responsibilities, and unplanned work.

• Identify opportunities to improve resource planning, cost visibility, and operational decision-making.

Strengthen Incident Management & Compliance

• Coordinate post-incident reviews, including scheduling, gathering timelines and supporting information, and facilitating blameless discussions.

• Document findings, track corrective actions, and ensure follow-up activities are completed.

• Support PCI DSS and other compliance activities by coordinating audit evidence collection, documentation, and submission.

• Maintain organized audit evidence repositories and track outstanding requests, remediation items, and deadlines.

• Partner with Engineering, Security, and Compliance teams to improve audit readiness and establish repeatable compliance processes.

Improve Reporting, Automation & Documentation

• Develop and maintain operational dashboards and reporting across delivery performance, budgets, capacity, incidents, and other key metrics.

• Identify opportunities to automate recurring reports, administrative activities, and operational workflows.

• Build lightweight automations using Jira, scripting, spreadsheets, or low-code tools to reduce manual effort and improve consistency.

• Maintain accurate and accessible team documentation, including runbooks, process guides, onboarding materials, and Confluence pages.

• Continuously evaluate existing processes and recommend improvements that strengthen efficiency, transparency, and collaboration.

What You'll Bring

Required

• 3+ years of experience in Engineering Operations, Technical Program Coordination, Project Management, Business Operations, or a similar role, preferably within a technology or engineering organization.

• Strong experience with Jira, including backlog management, workflows, boards, dashboards, and reporting.

• Experience using Confluence or similar tools to organize and maintain team documentation.

• Experience supporting budget planning, financial tracking, resource allocation, or operational reporting.

• Strong proficiency with Excel or Google Sheets, including formulas, pivot tables, charts, and data analysis.

• Experience creating basic automations using Jira automation, scripting languages such as Python or Bash, or low-code workflow tools.

• Familiarity with software development and delivery processes, including Agile methodologies, CI/CD, release management, and incident management.

• Strong organizational and project coordination skills, with the ability to manage competing priorities and maintain attention to detail.

• Analytical and problem-solving skills, with the ability to identify inefficiencies and translate complex information into actionable insights.

• Excellent written and verbal communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders.

• A proactive, ownership-oriented mindset and an interest in continuously improving how teams operate.

Preferred

• Experience supporting Platform Engineering, Infrastructure, DevOps, Site Reliability Engineering, or other technical teams.

• Experience coordinating PCI DSS, SOC 2, ISO 27001, or similar security and compliance audits.

• Experience working in payments, FinTech, SaaS, or another regulated technology environment.

• Familiarity with cloud platforms such as AWS, Azure, or GCP, including cloud infrastructure costs and financial tracking.

• Experience with Agile or Scrum practices, including facilitating team ceremonies and supporting delivery planning.

• Experience with reporting and business intelligence tools such as Grafana, Tableau, Power BI, or Looker.

• Scrum Master, project management, or Agile certifications such as CSM, PSM, PMP, or CAPM.

What Success Looks Like

First 30 Days

• Build an understanding of IXOPAY's Platform Engineering teams, tools, workflows, and operational priorities.

• Establish relationships with Engineering leadership and key cross-functional partners.

• Take ownership of recurring team coordination activities and Jira backlog organization.

First 90 Days

• Establish a consistent budget tracking and reporting cadence.

• Coordinate quarterly capacity planning and provide clear visibility into team commitments and resource availability.

• Independently coordinate incident post-mortems and track corrective actions through completion.

• Identify initial opportunities to streamline recurring operational processes.

First 6 Months

• Deliver automated reporting that improves visibility into engineering operations and reduces manual administrative effort.

• Establish a consistent, repeatable process for PCI DSS audit evidence collection and tracking.

• Improve the accuracy, accessibility, and consistency of team documentation.

• Demonstrate measurable improvements in operational efficiency, process consistency, and cross-team coordination.

Why Join IXOPAY?

At IXOPAY, you'll help create the operational foundation that enables our engineering teams to build and maintain enterprise-grade global payment infrastructure.

You'll work closely with experienced Engineering leaders and technical teams, gaining exposure to the systems, processes, and technologies that support our global payments platform. Your contributions will have a direct impact on how our teams plan, collaborate, manage resources, and deliver reliable technology.

We offer:

• Competitive compensation and benefits

• A collaborative, international engineering environment

• Remote working flexibility

• Professional growth and development opportunities

• Opportunities to improve processes, introduce automation, and influence how engineering teams operate

• Exposure to modern cloud technologies, engineering practices, and AI-enabled tools

What Makes an IXOPAYer?

We are a global team united by one standard, where every voice matters and initiative drives real change.

We believe in progress over perfection—moving with purpose, embracing modern technologies and AI, and continuously improving through learning and iteration. We empower our people to take ownership, challenge the status quo, and collaborate across teams to solve meaningful problems.

If you're tenaciously curious, customer-focused, and passionate about shaping the future of global payments, you'll thrive at IXOPAY.

Our Commitment to Inclusion

We know great candidates don't always meet every qualification. If you're excited about this opportunity, we encourage you to apply—we'd love to hear what you can bring to IXOPAY.

Equal Opportunity Employer

IXOPAY is committed to building an inclusive workplace where everyone can thrive. We welcome applications from all qualified candidates regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other characteristic protected by applicable law.