Email Customer Service Reps

Description

Job Description

This position is responsible for providing a variety of services to online shoppers through application of knowledge of our organization, its services and products, while using patience, professionalism and optimism with each member. Resolve problems by clarifying customers’ requests, questions, complaints, and frequently requiring analysis of situations to determine best use of resources. Maintain customer records by updating account information. This role is 90% email customer service and 10% chat. This team will specifically supporting Canada.

JOB DUTIES

• Daily:

• Review support requests and clarify customer complaints.

• Determine cause of problems.

• Update customer accounts and records according to customer issues.

• Select and explain the best solutions to solve problems.

• Communicate with the team and others in the company to solve problems as needed.

• Expedite corrections or adjustments.

• Follow-up to ensure resolutions.

• Periodic:

• Recognize, document and alert manager of trends.

• Recommend process improvements.

• Provide on-the-job training for new employees.

• Coordinate with merchant affiliate networks.

• Extend valued member bonuses in cases of Cash Back denials.

• Follow-up to ensure resolutions.

MINIMUM REQUIREMENTS

Education

• High School Diploma or Equivalent required

• Bachelor’s Degree or Equivalent preferred

Experience

• 2-3 years customer service experience preferred

• Experience using customer relationship management (CRM) software preferable

• Customer service experience in the high tech/internet industry preferred

Skills

• Working knowledge of computer systems, email programs, and internet navigation

• Ability to respond to customer inquiries with a high degree of professionalism and accuracy

• Excellent communication skills, both verbal and written

• Proficient problem solving ability

• Strong word processing and typing skills

• Ability to organize and prioritize multiple tasks

• Accuracy with language and numbers

• Working knowledge of MS Word and Excel

• Persistence, determination, and a firm but friendly manner

Skills

Customer service, wpm, words per minute, retail, data entry, chat support, zendesk, Call center, Support, Customer service oriented

Additional Skills & Qualifications

Must have:

- High School Diploma/GED (resume)

- 1-3 years of customer service experience including chat or email (resume)

- Knowledge of internet stores/shopping (IOI)

- Ability to navigate the internet (IOI)

- Knowledge of technical/keyboard short cuts (CTRL + C; CTRL + V) (IOI)

Nice to Have:

- 55+ WPM

- Bank or Teller Experience

- Data entry experience

- Any retail experience

- Any experience working for internet based company

Experience Level

Entry Level

This is a Contract to Hire position based out of Green Bay, WI.

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.