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E-Commerce Operations Manager (Shopify/Zendesk)

Posted 23 days ago
Worldwide
0-2 years experience
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AI Summary

Maintain and improve the Shopify store, including products, pages, apps, landing pages, and sales campaigns, and configure support-system macros, views, and automations. Coordinate order routing, inventory, and returns, monitor daily orders and exceptions, and adapt and export graphic files in Photoshop.

This is a remote position.

Stellenanforderungen



Geplanter Tätigkeitsumfang:
30–40 Std./Woche



Erforderliche Sprachkenntnisse:
Deutsch C1–C2



Tätigkeitsschwerpunkte:
Shopify, E-Commerce Operations, Support-Systeme, Logistik
​


Stellenbeschreibung:

Operative Unterstützung eines laufenden E-Commerce-Shops mit Verantwortung für technische Abläufe, Systeme und Prozesse.

Aufgaben:

  • Pflege und Weiterentwicklung des Shopify-Shops (Produkte, Seiten, Apps, Landingpages und Sale-Aktionen)

  • Einrichtung und Optimierung von Zendesk-/Gorgias-Makros, Ansichten und Automationen

  • Koordination von Bestellrouting, Lagerabstimmung und Retourenprozessen

  • Tägliche Kontrolle von Bestellungen, Retouren und Auffälligkeiten

  • Anpassung und Export bestehender Grafikdateien in Photoshop

Anforderungen:

  • Mindestens 1 Jahr praktische Erfahrung mit Shopify

  • Erfahrung mit Zendesk, Gorgias oder vergleichbaren Support-Systemen

  • Photoshop-Grundkenntnisse

  • Technisches Verständnis und strukturiertes Denken

  • Sehr gute Deutschkenntnisse in Wort und Schrift

  • Proaktive, selbstständige und lösungsorientierte Arbeitsweise



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