Dutch Speaking Customer Support Representative (Remote in Portugal)

Location: 100% Remote (Must be physically located within Portugal)

We are seeking fluent Dutch speakers to join an elite, fully remote customer operations department supporting a premier global pioneer in digital payment infrastructure.

This position offers total geographical autonomy within national borders. Whether you reside in the tranquil northern countryside or a bustling urban hub like Porto, you are authorized to work from any residential address in Portugal. Stepping into the role of a Fintech Support Consultant, your responsibilities extend far beyond conventional customer service; you will act as a high-touch brand ambassador guiding users through a fast-paced digital financial ecosystem.

Daily Accountabilities & Workflow

As a Virtual Solutions Advisor, your day-to-day responsibilities will encompass:

• Interactive Client Care: Managing incoming inquiries across various channels—including phone lines, emails, and live web chat—with prompt, high-quality responses.
• Technical Issue Diagnosis: Investigating sensitive, complex client issues regarding account security, gateway infrastructure errors, and intricate billing discrepancies.
• Advisory Services: Explaining the features of our global processing platform and mobile applications using clear, authoritative guidance.
• Financial Data Management: Executing sensitive financial tasks—such as chargebacks, invoice adjustments, and fraud prevention measures—with absolute precision and security.
• Data Logging: Documenting detailed summaries of client interactions and routing urgent financial files to specialized internal teams.
• Compliance Maintenance: Staying informed on continuous software updates and evolving global banking regulations through routine team briefings.

Qualifications & Competencies

We are looking for highly organized professionals who can confidently manage a home-office workspace while consistently meeting excellent performance benchmarks.

Language & Legal Benchmarks

• Dutch: Native or near-native command (minimum C1 level) in both written and verbal communication.
• English: Professional working proficiency (minimum B2 level) for corporate messaging and training alignment.
• Legal Status: Physical residency within Portugal and valid, lawful authorization to work in the European Union.

Skills & Mindset

• Independent Drive: High levels of personal accountability and time-management capabilities tailored for a remote environment.
• Articulate Expression: A highly logical mindset with a talent for breaking down technical banking concepts into simple terms for users.
• Fintech Literacy: Comfort utilizing financial tracking systems, account dashboards, and modern internet programs.

Distributed Team Benefits & Rewards

We supply the technical infrastructure so you can deliver the operational talent. Our home-based employment package includes:

• Location Independence: A permanent, fully remote position that can be performed from any home address in mainland Portugal or its archipelagos.
• Company Hardware: High-end corporate equipment—including a secure laptop and a professional headset—shipped directly to your residence prior to training.
• Compensation Structure: A reliable, fixed monthly base salary paired with performance-tied monthly cash incentives.
• Immediate Protection: Comprehensive private medical and life insurance coverage active from your very first contract date.
• Professional Growth: Regular skill-building workshops alongside clear advancement pathways into quality assurance, team leadership, or specialized fintech advisory roles.

Application Instructions

Ready to establish a virtual career within the rapidly expanding financial technology sector? Click "Apply Now" to submit your updated resume in English and start the digital screening process!