Director, Travel & Hospitality

WE NEED:

·         Business Outcome Leader: Ability to understand a client’s business priorities, connect Acxiom capabilities to measurable outcomes, and ensure the client realizes value from the partnership. 

·         Strategic Relationship Builder: Skilled at building trusted relationships across executive, business, technical, and operational stakeholders, creating alignment and expanding Acxiom’s influence across the account. 

·         Revenue Growth Owner: Proven ability to protect and grow revenue through renewals, retention, upsell, cross-sell, new use cases, and expansion into additional lines of business. 

·         Independent Account Owner: Comfortable leading with autonomy, making informed decisions, managing ambiguity, and owning account strategy, client communication, financial performance, and issue resolution. 

·         Team Orchestrator: Able to lead from the front while activating the right Acxiom resources across delivery, product, data, technology, finance, legal, and executive leadership to solve problems and drive client success. 

WHAT WILL YOU DO: 

·         Own the overall client relationship and account strategy for assigned accounts, serving as the primary strategic and commercial leader for Acxiom. 

·         Develop and execute account plans that align client business objectives with Acxiom solutions, capabilities, and services to deliver tangible business outcomes. 

·         Deliver revenue run rate, renewal, profitability, bookings, and incremental growth targets across the assigned book of business. 

·         Identify, qualify, and close growth opportunities, including renewals, expansion, upsell, cross-sell, new use cases, and additional lines of business. 

·         Build trusted executive relationships and maintain consistent, high-quality communication across client stakeholders and Acxiom leadership. 

·         Lead client business reviews and strategic planning discussions that demonstrate value delivered, identify new priorities, and advance the partnership. 

·         Serve as the client advocate inside Acxiom, ensuring client expectations are understood, risks are proactively managed, and issues are resolved with urgency and accountability. 

·         Maintain an accurate forecast, opportunity pipeline, account plan, and client records in Salesforce and other required systems. 

·         Lead or support contract negotiations, statements of work, renewals, pricing discussions, and commercial escalation points in partnership with legal, finance, delivery, and leadership teams. 

·         Coordinate cross-functional support across delivery, product, data, engineering, analytics, finance, marketing, and executive leadership to ensure the client receives the right expertise at the right time. 

·         Bring a consultative, value-based approach to client conversations by connecting Acxiom’s data, identity, analytics, technology, and service offerings to client growth, efficiency, and customer experience goals. 

·         Monitor client satisfaction, delivery health, adoption, and value realization, proactively addressing risks that could impact retention, growth, or the client experience. 

·         Operate with independence and ownership while knowing when and how to engage the broader team to remove barriers, accelerate decisions, and deliver successful outcomes. 

WHAT YOU WILL NEED: 

·         Bachelor’s degree or equivalent experience, with a minimum of ten years of relevant experience in strategic account leadership, enterprise sales, client management, consulting, marketing technology, data, digital, or related services. 

·         Demonstrated success owning large, complex client relationships with accountability for revenue, retention, growth, profitability, and client satisfaction. 

·         Proven ability to build executive relationships, influence senior stakeholders, and lead strategic conversations tied to measurable business impact. 

·         Strong commercial acumen, including experience with forecasting, pipeline management, renewals, contract negotiations, pricing, and account profitability. 

·         Experience developing account plans and converting client priorities into growth strategies, solution roadmaps, and actionable opportunities. 

·         Ability to operate independently as the account owner while collaborating effectively with cross-functional teams to deliver on commitments. 

·         Consultative selling skills with the ability to listen, diagnose, frame business challenges, and position Acxiom capabilities in a compelling, outcome-oriented way. 

·         Strong problem-solving, negotiation, communication, presentation, and executive presence skills. 

·         Understanding of data, identity, analytics, marketing technology, digital transformation, managed services, or related solution areas.