Director, Patient Solutions (Internal Hub)

This position is with Recordati Rare Diseases, Inc. (RRD), North America, an affiliate of Recordati.

At Recordati, we are united by a clear purpose: unlocking the full potential of life. With a century of history behind us, we are building the next chapter of our journey, continuing to grow while keeping patients at the centre of all we do.
 
What drives us is a shared belief that health, and the opportunity to live life to the full, should be within reach for everyone. This brings energy to our work, shaping how we support each other and show up every day. Our values – Better Together, Never Settle and Always Deliver – reflect this mindset, helping us to keep improving and make a meaningful difference.

Above all, these values bring to life our promise to everyone at Recordati, you can unlock your full potential. We know that people thrive when they can be themselves, are trusted and supported, and are given the opportunity to grow and make a meaningful contribution.

Are you ready to unlock your full potential?

Reporting Structure

Reports To: Sr. Director, Patient Services and Market Access
Direct Reports: Operations Manager, Case Managers, Therapeutic Education Managers (TEMs)
Areas Managed: Patient Services: Hematology, Oncology, Metabolic 

Overview

The Director of Recordati Rare Diseases Patient Solutions (RRD PS) is responsible for the overall design, innovation, and performance of patient services programs in multiple disease areas, multiple products, and future launches. This leader will manage our internal hub consisting of Case Managers that assist with onboarding of patients as well as Therapeutic Education Managers that educate patients and infusion center staff. This leader will ensure full compliance with all corporate and industry policies and legal and regulatory requirements for these programs.

Essential Duties and Responsibilities

• Oversees design and implementation of access & reimbursement services and education programs, which includes developing patient journeys, defining program critical success factors, program eligibility criteria, process flows, KPIs, SOPs, change management, training, and continuous process improvement that focuses on delivering best-in-class patient services programs for our Hematology, Oncology and Metabolic business units.
• Builds, manages, and leads day to day operations: recruits, onboards, develops and manages performance for a high-performing patient services team. Inspires, coaches, and develops direct reports.
• Owns the Patient and HCP experience within Patient Services ensuring touchpoints are seamless, centered on access and education to support positive patient outcomes.
• Leads development of Patient Services strategic planning and annual budgeting.
• Acts as the patient CRM database business owner. Partners closely with IT to ensure successful implementation of technology and prioritize enhancements to drive operational efficiencies in systems for effective documentation and customer communications.
• Manages financial assistance program design, vendor management, and execution for internal hub.
• Ensures close cross-functional collaboration with Legal, Compliance, Regulatory, Marketing, Medical, Sales, Trade, Market Access as appropriate.
• Utilizes data, insights and feedback to continuously assess program performance. Monitors environment to identify changes in patient needs, insurance (commercial and government) policy, payor trends, and to identify innovative programs or adapt existing programs.
• Ensure compliance with HIPAA and adherence to all Legal and Regulatory requirements are embedded in all workflows.
• Act in full compliance with all laws, regulations, and policies including adverse events/ pharmacovigilance responsibilities.
• Perform additional duties as may be assigned.

Education and Experience

• BA/BS is required; advanced degree is preferred.
• 8-10 years industry experience
• 5+ years with INTERNAL Pharmaceutical Manufacturer Patient Services Hub program management and Rare Diseases is required.

Knowledge and Skills

• Comprehensive understanding of the reimbursement process, billing/coding, health insurance landscape, payer trends, and financial assistance programs (copay, PAP)
• Proficient in analytics and reporting for service programs and pharmacy data
• Ability to establish rapport and effectively influence at all levels within an organization.
• Strong critical thinking skills and ability to critically evaluate findings.
• Good understanding of pharmaceutical sales and marketing processes
• Demonstrated ability to manage multiple priorities in a fast-paced work environment.
• Flexible and adaptable, posses a positive and enthusiastic attitude
• Excellent computer skills. Strong proficiency in Microsoft programs: Excel, Word, PowerPoint

Work Environment

This job operates in a remote office environment. This role routinely uses standard office equipment such as computers and phones. Based upon job requirements, employee may be required at times to attend meetings including travel out of state over weekends and nights. Employee must be able to operate freely and travel by car and train/plane modes of transportation. Employee is required to have a valid driver’s license and means of transportation.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this position. The employee must be able to travel domestically and internationally, as business needs require. This position is primarily sedentary. The employee may occasionally move throughout office, meeting, or event locations and regularly operate a computer, telephone, and other office productivity equipment. The employee must be able to communicate effectively with internal and external stakeholders. Occasionally, the employee may be required to move or transport items weighing up to 25 pounds, with or without accommodations.

Location/Travel

• This position is considered remote, meaning work is primarily performed outside of the RRD Headquarters office in New Jersey, either from a home office or in the field at customer locations. Regular or occasional travel may be required for customer visits, in-person company meetings and events.
• The position may require travel time up to 30% of the time.

EEO Statement

It is the policy of Recordati Rare Diseases to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, sexual orientation, gender identity, or national origin. Further, Recordati Rare Diseases will not discriminate on the basis of any characteristic protected by federal, state, or local law. Recordati Rare Diseases will provide reasonable accommodation for qualified individuals with disabilities.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of the activities, duties or responsibilities that may be required.