Digital Marketing Account Manager

Description

If you thrive on turning client relationships into measurable growth, this role is built for you. We're seeking a proactive and strategic Digital Agency Account Manager to oversee a dedicated client portfolio. In this role, you will be instrumental in fostering strong client relationships, facilitating clear communication across teams, and identifying strategic opportunities to optimize campaign return on investment.

While our specialized teams manage campaign build-out, fulfillment and execution, your expertise will be crucial in analyzing account performance and developing innovative strategies that empower clients to achieve market dominance. This position is ideal for a results-driven individual committed to delivering exceptional client outcomes.

Responsibilities

• Develop and execute effective digital marketing strategies for our clients across all digital marketing channels

• Lead client communication and serve as the main point of contact between clients and our team

• Communicate consistently, responsively, and proactively to the client's points of contact

• Analyze campaign data and provide insights to clients regarding performance

• Share new services and recommendations to clients in their best interest

• Continuously monitor campaign performance and optimize campaigns as needed

• Collaborate with internal team members to ensure client goals are met

• Create monthly reports for clients summarizing campaign performance and next steps

• Keep abreast of trends, changes, and competitor actions that might affect our clients, and highlight our expertise to build trust and potential impact on clients’ campaigns

• Effectively manage priorities and multiple projects within your client portfolio and for internal teams

Requirements

• 2-3 years of experience in an Account Management role within a digital marketing agency.

• Proven track record of managing successful omnichannel campaigns for clients

• Experience working with campaign diagnostic tools: Ahrefs, SEMrush, GSC, GA4

• Working knowledge of multiple core marketing channels: SEO, PPC, Local Service Ads, Paid Social, Organic Social, & Design & Development

• Excellent written and verbal communication skills

• Strong analytical and problem-solving skills

• Ability to manage multiple clients and campaigns at once

Benefits

• Annual Salary of $70,000 + Commission (OTE of $85k+)

• Fully Remote

• Unlimited PTO

• $100 Wellness Reimbursement Program

• Quarterly training stipend for Professional Development

• 401(k) with 3% Employer match (Safe Harbor)

• 100% Employer-Paid Health Insurance

What to Expect in the Interview Process

1. Human Resume Review Your resume will be reviewed by our Talent Acquisition team: Real people, not AI.

2. One-Way Video Interview Selected candidates will be sent a link to complete a one-way video interview. Please plan to record in your typical work-from-home environment, ensuring it is well-lit and free of distractions.

3. Live Zoom Interview Candidates who move forward will meet with Talent Acquisition and the Hiring Manager for a live Zoom interview to discuss experience, role expectations, and team fit.

4. Final Zoom Interview Candidates who advance from the first Live Zoom Interview with the VP of Account Management, will advance to a Final Zoom Interview with the SVP of Account Management.