DATA ENTRY- REMOTE JOB

Job Title: Remote Customer Service Representative & Data Entry Specialist

Job Type: Full-Time/Part-Time (Work from Home)

As a Remote Customer Service Representative and Data Entry Specialist, you will serve as the primary point of contact for customers while managing accurate data input and record maintenance. You will handle customer inquiries, provide professional assistance through email, chat, or phone, and ensure that customer information is properly documented in company systems. This position requires excellent communication skills, attention to detail, and the ability to work independently from home.

Key Responsibilities:

Customer Service Duties:
Respond promptly to customer inquiries via phone, email, or live chat in a professional and courteous manner.
Provide accurate information about products, services, and company policies.
Handle complaints or issues with empathy, ensuring quick and effective resolution.
Maintain a positive, professional tone that reflects the companys values and customer care standards.
Track and follow up on customer interactions to ensure satisfaction and proper case closure.
Collaborate with internal teams to escalate complex issues when necessary.

Data Entry Duties:
Input and update customer data, orders, and transactions into company databases accurately and efficiently.
Verify data for completeness and accuracy before entry.
Maintain digital and physical records in an organized and secure manner.
Generate reports and summaries as required by management.
Identify and correct data inconsistencies and errors.

Administrative/Remote Work Duties:
Manage work schedule effectively and complete assigned tasks within deadlines.
Use company software and communication tools (eg, Microsoft Office, CRM systems, Google Workspace, Zoom).
Participate in virtual team meetings and training sessions.
Maintain confidentiality of customer and company information.
Ensure a quiet and organized home workspace conducive to professional communication

Qualifications and Skills:
High school diploma or equivalent (Associate or Bachelors degree preferred).
Proven experience in customer service, call center support, or data entry roles.
Strong computer skills: proficiency in MS Office (Word, Excel), Google Sheets, and CRM software.
Excellent verbal and written communication skills.
Exceptional attention to detail and organizational abilities.
Ability to multitask and prioritize under minimal supervision.
Reliable Internet connection and a suitable home workspace.

Preferred Attributes:
Self-motivated and disciplined.
Patient and empathetic when dealing with customers.
Problem-solving mindset and willingness to learn.
Ability to work effectively in a remote team environment.

• Legally authorized to work in the United States

• 16 years or older