Customer Support & Sales Representative (Thai)

David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries. 


Position: Customer Support & Sales Representative

Location: Remote, South East Asia

Employment type: Service Agreement/Self-employment (no Employment contract option available)


RESPONSIBILITIES:

• Provide professional live support assistance to clients worldwide

• Respond to client emails and support account opening, amendments and account maintenance processes

• Handle back-office and client-related queries in a timely manner

• Promote company products and services to prospective and existing clients

• Identify sales opportunities and proactively engage clients to drive conversions and retention

• Build and maintain strong relationships with prospective and existing clients

• Follow up with leads and assist clients throughout the onboarding process

• Support clients with technical and troubleshooting issues related to trading platforms

• Deliver high-quality customer service and ensure client satisfaction at all times

• Liaise with internal departments to resolve client issues efficiently

• Maintain professional telephone etiquette and communication standards

• Contribute to team goals and achieve targeted sales and service results.

REQUIREMENTS:

• Native/fluent in Thai, both verbal and written, with fluent English skills (minimum B2 level)

• Previous experience within FX brokers in sales and/or customer support roles

• Experience in a similar role will be considered an advantage

• Strong communication, negotiation and interpersonal skills

• Sales-oriented mindset with ability to build client relationships

• Ability to work efficiently under pressure and multitask effectively

• Good computer literacy, including Microsoft Excel and Word.

OFFER:

• Competitive remuneration

• An opportunity to build a company and grow in it

• The freedom and flexibility of fully remote work

• Collaborative and supportive team environment.