Customer Support Representative
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AI Summary
The role involves managing high volumes of incoming calls and emails to troubleshoot customer issues and provide effective solutions. You will build sustainable relationships with clients while identifying their needs to ensure high satisfaction levels.
Support @ MergeCo
The Customer Support Team regularly interacts with our users and troubleshoots any issues our customers might face via phone and email. Our goal with Customer Support at Inktavo + OMG is to ensure we are responding efficiently to inquiries and assisting customers in understanding and navigating our software while maintaining top-tier customer support.
Day in the Life
- Manage large amounts of incoming calls and emails
- Handle customer concerns and provide appropriate solutions
- Identify and assess customer needs to achieve a high level of satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Work on other service-related projects as they arise
Must Haves
- 2+ years experience in a customer support role
- Excellent ability to clearly communicate through phone and email
- High attention to detail with research and investigative skills
- Ability to multitask
- Able and willing to work 8 AM - 5 PM CT Monday through Friday
- Experience with Mac Operating systems, internet services, browser functions and basic software applications
- SaaS experience a plus
- eCommerce experience a plus
A Few of the Perks
- Competitive benefits
- Unlimited PTO
- Remote work available for U.S.-based candidates
- 401(k) with employer match
- Paid parental leave
- In-office benefits for those local to Dallas, TX:
- Catered lunches
- Casual office atmosphere & located in the Design District
- Fully stocked kitchen
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