Multiomics Commercial Support Associate - Nordics (12m Contract)
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Multiomics Commercial Support Associate – Nordics (Europe North)
This is a fixed‑term maternity leave cover for 12 months.
The Role
As a Multiomics Commercial Support Associate here at Illumina in Europe North, you will play a pivotal role in ensuring continuity of customer engagement and commercial momentum during a period of maternity leave cover. Sitting within the North commercial team, this role acts as an overlay to the field sales organisation, supporting new customer acquisition and field‑led initiatives across the region.
You will be responsible for developing new customer relationships, identifying and qualifying new leads, and maintaining high‑quality day‑to‑day commercial operations through telephone and digital engagement. Working autonomously but collaboratively, you will partner closely with field sales, marketing, sales operations, and regional stakeholders, always acting with a strong sense of accountability and a customer‑first mindset aligned to Illumina’s value of Make Customers Heroes.
Benefits
Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!
Why You
You are a commercially driven professional who thrives in a multichannel environment and enjoys prospecting, connecting with new customers, and opening doors to new opportunities. You bring a strong balance of customer focus, technical curiosity, and sound business judgement, allowing you to confidently position complex products and workflows within a scientific setting.
You are comfortable working independently with minimal day‑to‑day supervision, while also building trusted partnerships with field sales teams, internal stakeholders, and external customers. You are adaptable, organised, and able to apply company policies and defined procedures to solve moderately complex problems. Your interest in genomics and multi‑omics, combined with strong communication and interpersonal skills, will enable you to make an immediate impact in this fast‑paced commercial support role.
Key Responsibilities
Customer Acquisition & Account Development
Generate new business through proactive outbound prospecting, including cold calling
Qualify inbound and outbound sales leads and progress them through to conversion
Retain, grow, and expand existing accounts in close partnership with local account managers
Represent Illumina to customers and advocate internally for customer needs
Generate interest from new‑to‑Illumina customers using multiple sources, including prospect lists, LinkedIn, Google, association websites, AI tools, and independent research
Engage with customers via phone and email, with occasional field travel
Technical & Product Expertise
Apply in‑depth technical knowledge of Illumina products, with a focus on the multi‑omics portfolio
Stay current on industry trends, customer needs, and competitive positioning
Direct customers to appropriate digital tools, resources, and websites to support decision‑making
Collaboration & Relationship Management
Act as an overlay partner to field account managers and sales specialists to support strategic initiatives
Collaborate with internal and external partners to achieve quarterly departmental goals
Communicate qualified leads, contacts, and opportunities to the commercial team and work together to advance and close sales
Conduct baseline account research to identify key stakeholders and critical account information ahead of prospecting activity
Act as a frontline voice for the market, sharing insights on best practices, competitive pressures, and customer feedback
Work cross‑functionally with Marketing, Sales Operations, Field Sales, and Regional Marketing on sourced enquiries and training activities
Actively contribute to Illumina’s collaborative and inclusive team culture
Reporting & Analytics
Document all outbound activity, including industry segmentation and account and lead information
Perform high‑level analytical interpretation using Excel to identify new account targets and opportunities
Prepare sales activity, pipeline, and performance reports as required
Experience & Education
Proven ability to rapidly develop expertise in highly technical products or services
Knowledge of genomics, genotyping, gene expression, sequencing, or multi‑omics
Strong written and verbal communication skills with the ability to influence internal and external audiences
Exceptional interpersonal skills and a collaborative working style
Bachelor’s degree or equivalent in Science, Genetics, or a related field required
Master’s or PhD in Genetics or a related discipline is a plus
Strong understanding of relevant markets and sales opportunities
Fluency in English required; additional European languages (Danish, Finnish, Norwegian, Swedish, or Dutch) are desirable but not essential
We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.
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