Customer Support Agent

Customer Support Agent

Salary: $1,500–$1,800 USD/month (based on experience)
Schedule: Monday–Friday | 8:00 AM – 4:00 PM EST
Location: Remote from LATAM
Employment Type: Full-time International Contractor

About the Opportunity

Latino Legends is hiring on behalf of a rapidly growing international e-commerce company that serves customers across the United States, United Kingdom, Australia, Canada, and New Zealand. Known for its customer-first approach and strong brand loyalty, the company is looking for a dedicated Customer Support Agent to help deliver an exceptional customer experience across US and UK markets.

If you're passionate about helping customers, thrive in a fast-paced remote environment, and enjoy solving problems with empathy and efficiency, we'd love to hear from you.

What You'll Do

• Respond to customer inquiries via email, live chat, and social media messaging with professionalism, empathy, and speed.

• Assist customers with order updates, shipping questions, tracking, address changes, exchanges, and product recommendations.

• Manage subscriptions, cancellations, refunds, and general billing inquiries.

• Coordinate with third-party logistics providers to resolve delivery issues and proactively communicate updates to customers.

• Answer pre-purchase product questions to help customers make informed buying decisions.

• Maintain accurate ticket documentation, tagging, and resolution to support reporting and continuous improvement.

• Deliver a consistently positive customer experience that reflects the company's brand values.

What We're Looking For

• 3–5+ years of experience in customer support, preferably within e-commerce or direct-to-consumer (DTC) businesses.

• Experience using customer support platforms such as RichPanel, Gorgias, Zendesk, or similar.

• Familiarity with Shopify or other e-commerce platforms.

• Strong organizational skills with the ability to manage a steady volume of customer inquiries.

• Comfortable working independently in a remote, asynchronous environment.

• Reliable internet connection and equipment.

• Availability to work the scheduled US business hours.

What Makes You a Great Fit

• Friendly, patient, and professional communicator.

• Strong sense of ownership and accountability.

• Excellent problem-solving skills with a proactive mindset.

• Detail-oriented and highly organized.

• Self-motivated, dependable, and comfortable working with minimal supervision.

• Able to communicate naturally while adapting to a casual, customer-focused brand voice.

Language Requirements

• Excellent written communication skills with the ability to communicate naturally with US and UK customers.

Tools You'll Use

• RichPanel (or similar customer support platform)

• Shopify

• Subscription management platforms (such as Appstle)

If you're looking to join a growing international company where your customer service skills will make a real impact, our client would love to meet you!