Customer Support/Account Representative - Hybrid

What are we looking for in our Customer Support/Account Representative - Hybrid?

Our client - a Fortune 100 investment firm in Columbus, Ohio - is looking for Customer Support Representative with a strong interest in investment banking company to interview and start immediately.

Job title: Customer Support/Account Representative (3 days onsite/2 days WFH)

Location: 4343 Easton Commons, Columbus, OH 43219, United States

Duration: 6 months with potentially conversion or extension.

Pay range: $17.00/hour - $19.17/hour

About the role:

As a Client Support Service Professional, you will play a pivotal role in providing exceptional service to our clients. Handling incoming phone calls, you will address a variety of service inquiries related to different accounts. The successful candidate will exhibit a high degree of accuracy and efficiency, consistently meeting key department performance metrics.

Key Responsibilities:

• Respond to incoming calls with professionalism and a commitment to World-Class Service.
• Address inquiries related to Cash Management products and services, Online (website or Mobile applications), and general account or financial matters.
• Contribute effectively in a fast-paced, team-oriented environment.
• Demonstrate the ability to multitask and adapt quickly to changes in a busy financial service center.

Qualifications:

• Preference for a College Degree or equivalent education.
• Previous experience in a contact center environment is highly desirable.
• Strong communication skills and the ability to articulate complex information clearly.
• Detail-oriented with a focus on accuracy in handling client inquiries.
• Aptitude for working in a fast-paced environment and adjusting to changes.

If you are passionate about customer service and possess the skills to excel in a challenging yet rewarding environment, I strongly recommend you applying!

Rate/Salary: 17.00 - 19.17 / hour